




Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
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Lead Management
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Sales Enablement
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Salesforce Sales Cloud Enterprise Reviews

Corey T.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2020
Great software to use for CRM!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
It’s so user friendly and you can really update all of your critical information in real-time.
What is your favorite aspect of this product?
I love the fact that I can access Salesforce from so many different areas of my system, and that they can be updated knowing the data is in there waiting!
What do you dislike most about this product?
Sometimes it is difficult to find certain aspects of the information, because of where it is embedded.
What recommendations would you give to someone considering this product?
I would recommend that they keep an open mind and let the data work for them while they are looking for ways to maximize it.
Pros
- Caring
- Fair
- Altruistic
- Helps Innovate

John H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2020
Easy to use, search engine could be improved
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
ease of usage, breath of features
What is your favorite aspect of this product?
scalability and ease of integration
What do you dislike most about this product?
search engine
What recommendations would you give to someone considering this product?
make sure you take the training and use all of its features
Pros
- Reliable
- Security Protects
- Performance Enhancing
- Efficient Service
Cons
- Slower Product Innovation
- Commodity Features
- Vendor's Interest First

Scott V.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2020
Provides excellent lifecycle management.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Its ability to interact with other systems and provide a way to manage a relationship in its entirety from start to finish.
What is your favorite aspect of this product?
That it can be used for every aspect of managing a customer.
What do you dislike most about this product?
It took a while to learn.
What recommendations would you give to someone considering this product?
Have a strong IT team who can help with implementation besides what Salesforce gives you.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service