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Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Lightning Flow

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Salesforce Lightning Flow
8.3 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative
1% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

87

Customizable Performance Dashboards

84

Process Automation Templates

84

In-App Automated Workflows

83

Process Workflow Designer

83

Permissions and Governance

82

Content Management

82

BPMN Compliance

82

Mobile Support

82

Collaboration

82

Real-time Process Analysis

80

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

84

Business Value Created

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of Customization

81

Ease of Data Integration

80

Availability and Quality of Training

79

Vendor Support

78

Ease of IT Administration

75

Salesforce Lightning Flow Reviews

Sarah M.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Does it all

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Salesforce is the industry standard and Lighting Flow is the latest version

What is your favorite aspect of this product?

It does load faster and look cleaner. If your organization listens to a good implementation / integration team you'll really like the ease of use.

What do you dislike most about this product?

Salesforce is too customizable and it is hard to know what permissions someone has

What recommendations would you give to someone considering this product?

Do your research and higher a quality integrator. Be clear about what you want now and what you might need in the future. Buy the integrations with other products - you need your data to speak

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Respectful

Cons

  • Less Effective Service

Danish M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Ease of use and it creates custom components with writing a piece of code which makes it unique

What is your favorite aspect of this product?

We dont have to write a single piece of code while working on flows.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Best product to use for custom and moderate implementations as it creates a functionality without writing code in apex or trigger

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thandapani A.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Salesforce Lightning -Powerful Developer Landscape

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

The customization alternatives are extraordinary. I can add whatever modules I need and relate them together. Work processes consider mechanizing of numerous undertakings, including messages, field refreshes, and so on

What is your favorite aspect of this product?

The security highlights make it simple to realize who can perceive what.

What do you dislike most about this product?

Lists are hard to build Learning curve (not hard, just takes time)

What recommendations would you give to someone considering this product?

Lack of customization & screens are not Not visually appealing. Works, Improvement on these will make the product wholesome.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Caring

Most Popular Salesforce Lightning Flow Comparisons

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