What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
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Since last award
96 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Intranet
Surveys and Polling
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
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Salesforce Chatter Reviews
Anil G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
User Friendly App but a bit pricey
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The smooth document upload and share feature.
What is your favorite aspect of this product?
To easily share any kind of document to a person or a group of person.
What do you dislike most about this product?
Their pricing should be more competitive
What recommendations would you give to someone considering this product?
Go for it if you want ease if use, quick & fast chatter and you don't mind a bit pricy products
Pros
- Trustworthy
- Efficient Service
- Fair
- Altruistic
Christina R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
Great feature inside salesforce.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
I have used salesforce before the implementation of Chatter. Chatter makes deal-communication and pipeline updates so much easier for my remote team. I like the ability to tag stakeholders cross-functionally and keeping them in the loop on real-time updates.
What is your favorite aspect of this product?
Tagging features.
What do you dislike most about this product?
I don't have any strict dislikes about the product
What recommendations would you give to someone considering this product?
It's a great addition to Salesforce rollout due to its convenient placement inside the account and deal stages.
Pros
- Caring
- Transparent
- Helps Innovate
- Continually Improving Product
Oni O.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2025
Great collaboration, needs better integrations.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Seamless Salesforce integration, real-time collaboration, and secure enterprise communication.
What is your favorite aspect of this product?
Its seamless integration with Salesforce and real-time collaboration features enhance team communication and productivity.
What do you dislike most about this product?
Limited customization, occasional lag, and lack of deep integrations with non-Salesforce tools.
What recommendations would you give to someone considering this product?
Ensure your team uses Salesforce extensively to maximize Chatter’s collaboration and productivity benefits.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
