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Plivo

Plivo

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Plivo
8.0 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

0% Negative
13% Neutral
87% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 78

Code Libraries

82

Integration APIs

81

Cloud Integration

79

AI Engine for CPaaS

78

Communication APIs

77

Software Development Kit

77

MMS API

77

WebRTC-based Calling

74

Online Cloud Platform

74

Drag and Drop User Interface

73

Vendor Capability Ratings

Average 78

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

80

Ease of Data Integration

80

Ease of Implementation

79

Ease of IT Administration

78

Ease of Customization

78

Breadth of Features

77

Product Strategy and Rate of Improvement

76

Vendor Support

74

Availability and Quality of Training

68

Plivo Reviews

Sean W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Super easy to start - texting value without hassle

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

I evaluated a few at the time (2 years ago) and I don’t recall why Plivo stood out other than a few references stood out and the product was easy to use and I didn’t have need to look anywhere else when I found my fit.

What is your favorite aspect of this product?

I was looking for a simple way to send periodic texts for a solution we created in Microsoft 365 and Power Automate. Adding this functionality was one of the easier parts of that project.

What do you dislike most about this product?

No issues really.

What recommendations would you give to someone considering this product?

Set a budget and check in periodically.

Pros

  • Helps Innovate

Adam O.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Wonderful enabler for online interaction

Likeliness to Recommend

10 /10

What differentiates Plivo from other similar products?

Plivo's scale, excellent quality of API documentation, ease of use and very reasonable cost. Since first going live, I have had occasion to engage with Plivo customer support and have found that they stand out from other vendors, in terms of quality and responsiveness.

What is your favorite aspect of this product?

How easy it is to build into new ideas.

What do you dislike most about this product?

It is hard to think of something to complain about.

What recommendations would you give to someone considering this product?

Plivo has proved to be reliable and cost effective. There's a reason for the platform's dominance - it is a superb service.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Reliable. Cost Effective. Easy to Implement!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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