2/15 in Customer Relationship Management

Response
Distribution
112Reviews

Oracle

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

8.1

Composite Score

Composite
Score

8.3

CX Score

CX
Score

+84

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

2/15 in Customer Relationship Management

Response
Distribution
112Reviews

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Category Features
  • Account and Contact Management
  • |
  • Activity and Workflow Management
  • |
  • Analytics and Reporting
  • |
  • Collaboration
  • |
  • Customer Service Management
  • |
  • Lead Management
  • |
  • Marketing Management
  • |
  • Mobile
  • |
  • Quote Contract and Proposal
  • |
  • Sales Management
  • |
  • Telephony and Call Center Management

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
9/10

Oracle CRM is very easy to use and powerful

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 3
  • Customer Service Management
  • 3
  • Lead Management
  • 3
  • Marketing Management
  • 3
  • Mobile
  • 3
  • Quote Contract and Proposal
  • 3
  • Sales Management
  • 3
  • Telephony and Call Center Management
Recommends
9/10

Sales and Marketing

once youm learn it it does save time

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Account and Contact Management
  • 4
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 4
  • Collaboration
  • 4
  • Customer Service Management
  • 4
  • Lead Management
  • 4
  • Marketing Management
  • 2
  • Mobile
  • 4
  • Quote Contract and Proposal
  • 4
  • Sales Management
  • 4
  • Telephony and Call Center Management
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