What is NICE CXone?
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
90 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE CXone?
Pros
- Security Protects
- Respectful
- Acts with Integrity
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Call Scripting and Call Flow Management
Contact Center Analytics
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Multi Channel Intake Integration
Contact Center Compliance Management
Knowledge Management
Workforce Management
Ticket Management
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
NICE CXone Reviews
Billy M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Fantastic product!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Inspires Innovation
- Role: Consultant
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Apr 2024
Innovative and serious analytics tools
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Destiny H.
- Role: Consultant
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2023
Decent call center software.
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
With NICE Cxone, you can see your performance stats in real-time, without having to reach out constantly to ensure you're meeting metrics.
What is your favorite aspect of this product?
I love the phonebook concept. I can see the status of each peer, reach out if needed, and easily access pre-programmed contacts that my company installed including pre-recorded disclaimers.
What do you dislike most about this product?
At least a few times a day, an incoming call is not able to be answered, which puts the status as rejected. We have to constantly restart, and clear cookies and cache. This issue has been ongoing for months without a resolution,
What recommendations would you give to someone considering this product?
Overall, it gets the job completed eventually. It's a decent customizable call center phone software that may be worth investing in, but be prepared for some flaws that will affect both your employee and business.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Cons
- Less Reliable