What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNew Relic Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on New Relic.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Non-Commodity Operating Systems
Application Metric Reporting
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Server Monitoring
Synthetic Monitoring (RUM)
Domain-Agnostic AI/ML
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Kartik ..
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
In the Observability Domain New Relic is the best
Likeliness to Recommend
What differentiates New Relic from other similar products?
Its ability to Perform Application Monitoring way better than any other observability tool. And its Sources and Decisions Parameter
What is your favorite aspect of this product?
The synthetics and the NRQL's
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Its a great observability tool
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Rishab S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Geart All in one Observability Tool
Likeliness to Recommend
What differentiates New Relic from other similar products?
Great UI/UX Transparent Pricing Models 700+ OOB integrations
What is your favorite aspect of this product?
Great Build in features for all your Observability needs
What do you dislike most about this product?
Some if the premium features require Data Plus Upgrade
What recommendations would you give to someone considering this product?
Great tool with a smooth Learning curve and great Features to fulfill your need to achieve your goals.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Sasi P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Fantastic observability platform available
Likeliness to Recommend
What differentiates New Relic from other similar products?
It actively listens to user feedback and incorporates it into product development, ensuring that the platform remains at the forefront of observability technology.
What is your favorite aspect of this product?
New Relic's intuitive interface makes it easy for users of all technical levels to navigate and analyze data.
What do you dislike most about this product?
New Relic's monitoring processes sometimes consume significant system resources, potentially impacting the performance of other applications or systems.
What recommendations would you give to someone considering this product?
Monitor and use performance metrics such as data collection rates, agent overhead, and alert response times to identify areas for improvement.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
