7/15 in Customer Relationship Management

Response
Distribution
194Reviews

Microsoft

Microsoft Dynamics

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

7.6

Composite Score

Composite
Score

7.8

CX Score

CX
Score

+75

Emotional Footprint

Emotional
Footprint

79%

Likeliness to Recommend

Likeliness
to Recommend

7/15 in Customer Relationship Management

Response
Distribution
194Reviews
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Category Features
  • Account and Contact Management
  • |
  • Activity and Workflow Management
  • |
  • Analytics and Reporting
  • |
  • Collaboration
  • |
  • Customer Service Management
  • |
  • Lead Management
  • |
  • Marketing Management
  • |
  • Mobile
  • |
  • Quote Contract and Proposal
  • |
  • Sales Management
  • |
  • Telephony and Call Center Management

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  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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Product Reviews

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  • 4
Neutral
8/10

Information Technology

So easy to customize!

Vendor Capability Satisfaction

  • 4
  • 4
  • 3
  • 4
  • 3
  • 4
  • 3
  • 4
  • 4
  • 4
  • 4

Product Feature Satisfaction

  • 4
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 3
  • Collaboration
  • 4
  • Customer Service Management
  • 4
  • Lead Management
  • 3
  • Marketing Management
  • -
  • Mobile
  • 3
  • Quote Contract and Proposal
  • 4
  • Sales Management
  • -
  • Telephony and Call Center Management
Neutral
7/10

Information Technology

Great product, however older version support is lacking

Vendor Capability Satisfaction

  • 3
  • 2
  • 2
  • 3
  • 2
  • 2
  • 3
  • 2
  • 2
  • 2
  • 2

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 2
  • Analytics and Reporting
  • 2
  • Collaboration
  • 2
  • Customer Service Management
  • 3
  • Lead Management
  • 2
  • Marketing Management
  • 2
  • Mobile
  • -
  • Quote Contract and Proposal
  • 3
  • Sales Management
  • 2
  • Telephony and Call Center Management
Neutral
8/10

Information Technology

Hit and Miss, some customers love CRM and it has been implemented well with some projects, but it other cases was useless

Vendor Capability Satisfaction

  • 2
  • 2
  • 3
  • 3
  • 2
  • 3
  • 2
  • 2
  • 2
  • 3
  • -

Product Feature Satisfaction

  • -
  • Account and Contact Management
  • -
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 2
  • Customer Service Management
  • -
  • Lead Management
  • -
  • Marketing Management
  • -
  • Mobile
  • -
  • Quote Contract and Proposal
  • 3
  • Sales Management
  • -
  • Telephony and Call Center Management