


What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
4
Since last award
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Enables Productivity
- Effective Service
- Saves Time
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Natural Language Processing
Artificial Intelligence Engine
Workflow Processing
Personalized Service
Intent Extraction
Learning and Adaptability
Leads Generation
Other Integrations
Vendor Capability Ratings
Breadth of Features
Quality of Features
Vendor Support
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Kore.ai Experience Optimization Platform Reviews

Ian J.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Jan 2022
Easy to use and intuitive
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
It's super easy to get up and running.
What is your favorite aspect of this product?
The user interface is intuitive
What do you dislike most about this product?
Not a ton, stuff could be cheaper always
What recommendations would you give to someone considering this product?
I would say it is worth trying
Pros
- Client's Interest First
- Reliable
- Enables Productivity
- Efficient Service

Taranvir S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
Ease of use. Contextual Intelligence enriched!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Kore.ai is the only company that provides end to end platform for designing, building, testing and managing the entire life cycle of AI rich bots and provide out of the box solutions.
What is your favorite aspect of this product?
The way kore.ai comes with a uniqueness in its platform as compared to other similar products out there in the market is something that appeals and attracts me towards it.
What do you dislike most about this product?
Honestly speaking I didn’t find any major cons in this product and would love to recommend to my colleagues and friends.
What recommendations would you give to someone considering this product?
If someone is looking to speed up the business by automating customer and employee interactions through digital virtual assistants enriched with unmatched contextual intelligence would definitely recommend this product to them.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Easy to use platform with many functionalities
Likeliness to Recommend
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair