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Jobber Logo Award Winner Product Badge
Jobber Logo Award Winner Product Badge
Jobber

Jobber

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Jobber
7.8 /10

What is Jobber?

Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

Company Details


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Awards & Recognition

Jobber won the following awards in the Field Service Management category

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Jobber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jobber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jobber?

0% Negative
7% Neutral
93% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 84

Service Scheduling

91

Quotes and Estimates

88

Application Integration

87

Mobile App

87

Billing and Invoice Management

87

Online Booking

85

GPS Tracking

85

Dashboards, Analytics and Reporting

83

Field Service Knowledge Management

82

Field Service Workflow Management

81

Field Sales Enablement

80

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

89

Availability and Quality of Training

87

Business Value Created

83

Vendor Support

82

Ease of IT Administration

82

Quality of Features

81

Ease of Customization

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Ease of Implementation

77

Jobber Reviews

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Jobber is the solution for home services

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Jobber is a fundamental and necessary tool in our company, since most of the work is done at home, where we present the budget to the client and once the service is contracted and executed, the invoicing and cancellation of the service is also done.

What is your favorite aspect of this product?

The alerts and notifications to the cell phone, are of great help to maintain order and priorities when performing the work at home. Invoicing on the same site allows us to charge for the work immediately after performing it, which is much more profitable for our business and the technical service is very good, they always respond to our concerns.

What do you dislike most about this product?

Although it has a free trial, it is quite expensive software, but for my company it has been worth the price, as it simplifies our work. To import and export customer information becomes quite tedious and practically impossible to do automatically, most of the time it must be done manually.

What recommendations would you give to someone considering this product?

Although this is a software that can be expensive for some companies, I highly recommend it to all businesses with home services, as it will help them to present themselves in a more formal and businesslike manner with their customers, in addition to solving a lot of collection problems on site.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Edgar F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Flexibility to schedule our work frequently.

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

My favorite part about using Jobber is the level of service it offers and its direct functional integration with Microsoft Teams, which is super easy because I can connect to any other software without the need for separate integration tools. It also offers a long list of powerful features, great for any service business. Also when it comes to tracking, it is the best.

What is your favorite aspect of this product?

Jobber is an extremely indispensable tool for me. It has helped me a lot in programming routes. Accessing jobs has never been so fast and easy. The function of "reminders" by email is of the utmost importance for our company and other clients because it is an efficient and permanent point of contact.

What do you dislike most about this product?

Jobber does not offer integration with Microsoft 365.

What recommendations would you give to someone considering this product?

Jobber is an extremely flexible tool, it helps us to schedule our recurring work, it is easy to use and it gives us the ability to view the jobs and records of the client.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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