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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Knowledgebase
Personalized Service
Learning and Adaptability
Multi-channel
Scheduled Availability
Wayfinding
Workflow Processing
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Steve K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"The best, most responsive chat service of today!"
Likeliness to Recommend
What differentiates Intercom from other similar products?
It's different from other software because of how easy it is to use. The ease of use will impress you much.
What is your favorite aspect of this product?
The user interface is fantastic. It is natural to use, and it is simple to get around. I really like the functions that they offer. On this site, I have a much faster time creating bots, articles, and mass messaging than on other platforms.
What do you dislike most about this product?
Two things to note: 1. because their customer service is provided through a live chat platform, you will have to wait more than twenty-four hours for a response if you contact them. In my opinion, a firm like intercom shouldn't have any problems with that at all. 2. There is very little room for pricing adjustment. We intended to incorporate them into our marketing endeavors and product demonstrations.
What recommendations would you give to someone considering this product?
Why not give it a shot? After you have completed all of the necessary steps, you will be eagerly awaiting the arrival of your conversations. I even have the app for my mobile phone, so that I can respond to inquiries as they come up. The configuration is not very difficult, and the assistance from the customer service team makes it much simpler. Never before has it been this simple to communicate with one's clients.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Shangwe M.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Product!
Likeliness to Recommend
What differentiates Intercom from other similar products?
Workflow Processing is amazing
What is your favorite aspect of this product?
It is easy to use Integrates impressively with CRM
What do you dislike most about this product?
Nothing to dislike so far.
What recommendations would you give to someone considering this product?
This tool will revolutionize your interaction with both team memebers and clients.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Caring
Kathleen T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Intercom is excellent chatbot tool."
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is distinguished from other programs by the simplicity of its interface, which continually enables the addition of new features. The live chat function is very cool.
What is your favorite aspect of this product?
I appreciate how simple it is for my clients to get in touch with us through intercom; there is no need for them to fill out lengthy contact forms or write lengthy emails; they can simply click the "livechat" button, and an instant live channel of communication is established.
What do you dislike most about this product?
Customer service could be a little quicker; currently, it's satisfactory, but I have to wait a bit longer than I'd like for an email response.
What recommendations would you give to someone considering this product?
I would highly suggest this software to anyone in need of a reliable customer service solution. The live chat feature is fantastic, and the program provides a wealth of other tools for making useful features, such as onboarding new users and sending out app notifications.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
