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Infor (US), LLC

Infor ERP

Composite Score

7.3 /10

CX Score

7.2 /10

53 Reviews Write a Review

What is Infor ERP?

Infor cloud ERP solutions deliver industry-specific capabilities without extensive customizations or integrations by combining the Infor cloud platform built on infrastructure services from Amazon Web Services® (AWS®) and Infor OS. By migrating critical business applications to the cloud, organizations experience automatic upgrades that deliver the latest advances in enterprise functionality.

Company Details

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Infor ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

83 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor ERP?

9% Negative

21% Neutral

70% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Cons

Less Effective Service
Wastes Time

Feature Ratings

Average 80

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Industry Specific Capabilities

Job and Project Management

Governance Risk and Compliance

Analytics and Reporting

Vendor Capability Ratings

Average 77

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Infor ERP Reviews

Darren C.

Role: Finance
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Hugely scalable as ERP software.

Likeliness to Recommend

10 /10

What differentiates Infor ERP from other similar products?

They boast a powerful and secure server to save and manage your company's critical data giving employees a centralized source of information. It offers an efficient tool to improve organizational productivity and profitability by unifying data from multiple sources into one secure system.

What is your favorite aspect of this product?

With 400+ reporting templates, you can generate reports with customizable fields like multiple go-downs, multi-currency, order process, and cost centers.

What do you dislike most about this product?

Their user interface may be outdated but their suite of enterprise resource planning features is more than capable of supporting both large and small organizations.

What recommendations would you give to someone considering this product?

Provides easy-to-use tools for tracking inventory, automating accounting tasks, managing customer relationships, and optimizing product production.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kevin G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Powerful Tool - Need Solid Training

Likeliness to Recommend

8 /10

What differentiates Infor ERP from other similar products?

Infor is a solid leader in the manufacturing industry.

What is your favorite aspect of this product?

The availability for integration is a key component for our business.

What do you dislike most about this product?

It takes time to get up to speed with it's vast capabilities. Once you do you are good to go. But getting there could be cumbersome without proper internal mentorship/training.

What recommendations would you give to someone considering this product?

Definitely consider this product. This product is easy to interface with from external applications and gives you many options. If you have a solid internal team you are good to go. Learn from the implementation team and grow from there. Worth it!

Pros

Fair
Reliable
Performance Enhancing
Enables Productivity

Shawn M.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great product, easy to use

Likeliness to Recommend

7 /10

What differentiates Infor ERP from other similar products?

Reliability and functionality

What is your favorite aspect of this product?

Reporting, and dashboards

What do you dislike most about this product?

over customization

What recommendations would you give to someone considering this product?

keep it simple

Pros

Efficient Service
Effective Service
Inspires Innovation
Respectful

Latest Research

Infor ERP

What is Infor ERP?

Company Details

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Awards & Recognition

Infor ERP Ratings

80 Likeliness to Recommend

1 Since last award

83 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Infor ERP?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Infor ERP Reviews

Darren C.

Hugely scalable as ERP software.

Likeliness to Recommend

Pros

Kevin G.

Powerful Tool - Need Solid Training

Likeliness to Recommend

Pros

Shawn M.

Great product, easy to use

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Industry Specific Capabilities

Job and Project Management

Governance Risk and Compliance

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization