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Infor (US), LLC

Infor CRM

7.8 /10
Category
Infor CRM
7.8 /10

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details


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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

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Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

81 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

5% Negative
5% Neutral
90% Positive

Pros

  • Reliable
  • Effective Service
  • Security Protects
  • Efficient Service

Feature Ratings

Average 81

Sales Management

85

Collaboration

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Lead Management

83

Account and Contact Management

82

Customer Service Management

82

Marketing Management

80

Quote Contract and Proposal

79

Analytics and Reporting

76

Mobile

73

Vendor Capability Ratings

Average 78

Vendor Support

80

Ease of Data Integration

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Ease of Customization

78

Quality of Features

78

Business Value Created

78

Ease of IT Administration

77

Usability and Intuitiveness

75

Breadth of Features

75

Infor CRM Reviews

Alice R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Full view of your customer’s interaction with you

Likeliness to Recommend

7 /10

What differentiates Infor CRM from other similar products?

A full view of your customer’s interaction with you and your team. The tool offers a custom view for all its users and customers according to their requirements and organizational needs. Interactive customer experience allows team to coordinate with customers with extraordinary performance. The tool provides a proactive alert system with effective analytics, robust sales management tools and real time analytics with forecasting.

What is your favorite aspect of this product?

Support ticket feature enables you to keep and track of all the complaint registered by the customers and enables us to take proactive approach in handling the complaints. Search tools are not as effective as they should be. The tool also provide integration support for all major platform. Campaign leads can also be associated with different marketing strategies and tools.

What do you dislike most about this product?

Reports extraction are somewhat difficult and requires a lot of steps. Expertise are require to get the maximum out of your reporting’s. Technical issues and glitches are always present while running the tool at any time of the day. Integration tools are not very effective and sync option are also not real time. Administrative configuration is also very difficult and takes a lot of time to setup.

What recommendations would you give to someone considering this product?

Help maintain control all your customer data Helps to run at low TCO ERP Integration with maximum coverage

Pros

  • Caring
  • Respectful
  • Continually Improving Product
  • Reliable
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Perfect and cost-effective CRM

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

FARHAAN S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Best CRM by far.

Likeliness to Recommend

8 /10

What differentiates Infor CRM from other similar products?

1) It is less Costly as compared to the other CRM. 2) Sales and Lead Management are done in an Organized manner. 3) Customer Service is maintained Efficiently.

What is your favorite aspect of this product?

1) The support team is really supportive and Knowledgeable. In real time the Problem is escalated and Solved. 2) Sales Management right from Generating prospects to Conversion everything Is maintained, performance of the Sales team is tracked 3) Data From the Campaign run on Social Media Everywhere Can be put into Worked

What do you dislike most about this product?

Interface needs to be more User friendly. I have difficult in navigating the Dashboard.

What recommendations would you give to someone considering this product?

Go For It!!

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

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