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Infor

Infor CRM

7.7 /10
Category
Infor CRM
7.7 /10

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details


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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

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Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

80 Likeliness to Recommend

1
Since last award

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

6% Negative
6% Neutral
88% Positive

Pros

  • Transparent
  • Reliable
  • Security Protects
  • Effective Service

Feature Ratings

Average 80

Collaboration

85

Sales Management

84

Telephony and Call Center Management

84

Lead Management

83

Customer Service Management

83

Activity and Workflow Management

81

Account and Contact Management

81

Marketing Management

78

Quote Contract and Proposal

77

Analytics and Reporting

75

Mobile

72

Vendor Capability Ratings

Average 78

Ease of Implementation

91

Ease of Customization

86

Ease of IT Administration

86

Quality of Features

84

Availability and Quality of Training

83

Usability and Intuitiveness

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Vendor Support

80

Ease of Data Integration

79

Business Value Created

77

Infor CRM Reviews

Balaji M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Efficient for Handling Large Data Sets.

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

What distinguishes Infor CRM is its adeptness in managing substantial data loads, coupled with its comprehensive customization options and seamless integration capabilities, making it a standout choice for businesses handling complex customer relationship management needs.

What is your favorite aspect of this product?

My favorite aspect of Infor CRM is its robust query functionality, allowing for precise data retrieval based on specified conditions. Additionally, its ability to efficiently handle large volumes of data within tables is highly commendable, enabling seamless management and analysis of extensive datasets.

What do you dislike most about this product?

The primary drawback of Infor CRM lies in its somewhat subpar user experience, which could benefit from refinement for smoother navigation and usability. Additionally, exporting large datasets occasionally encounters lagging issues, falling short compared to the performance of other CRM tools available in the market.

What recommendations would you give to someone considering this product?

Before committing to Infor CRM, assess your organization's data handling needs and preferences. Ensure its user experience aligns with your team's workflows, and explore potential optimizations for exporting large datasets to mitigate performance concerns. Take advantage of available demos and trials to confirm its suitability for your requirements before implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oliver D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Dynamic Operations

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

Effectiveness in operations

What is your favorite aspect of this product?

Perfect integrations with other tools

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Effective tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Fantastic Product.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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