What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
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HubSpot Service Hub Reviews
Michael S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Maximizing customer service efficiency
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub gives rise to the overall customer services by responding to customer queries timely. Many important characteristics one can experience in it which is not commonly available in others such as robust ticketing system, live chat functionality, knowledge-base services, Omni channel supports, integration with HubSpot CRM, and many more.
What is your favorite aspect of this product?
An insightful view of customer demands and feedback is a prerequisite for those who want to excel in their companies. Since I am using it, I get my desired results. It is a well-regarded customer service software. The facility of features such as knowledge-base service is something that inspired me a lot.
What do you dislike most about this product?
HubSpot Service Hub is extensive and advanced in some features but in some areas it lacks advancement and limitations. Such as talking about the customization options in the ticketing system is limited and when I suppose to fulfil complex needs, I find lack in it regarding SLA management and ticketing routes.
What recommendations would you give to someone considering this product?
HubSpot Services Hub is a strong contender for companies seeking a well-rounded customer platform. It is well-integrated with marketing strategies and CRM.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Umang T.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
AI-powered robust tool to scale customer retention
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is AI-powered and omni channel unified toolkit that facilitates businesses to deliver excellent customer value and support which helps the organization to increase higher customer retention that fuels the business growth. HubSpot Service Hub offers various distinct features such as omni channel messaging, integration with HubSpot ecosystem, customer success workspace and feedback management tools that differentiates it from other similar products.
What is your favorite aspect of this product?
HubSpot Service Hub is seamlessly integrated with HubSpot's smart CRM that includes marketing and sales which helps providing comprehensive insights regarding the entire lifecycle and business operations and unify the customer facing teams of the organization. This fosters strong alignment and collaboration among the customer facing teams including marketing and sales team which ensures that organization's customer support and interactions and strongly backed by confidence, context and credibility, which ultimately increases customer retention and fuels business growth. These are my favorite aspect of this product.
What do you dislike most about this product?
HubSpot Marketing Hub is a robust and unified software designed to scale customer support and drive customer retention to fuel business growth. There is nothing as such to dislike about this product.
What recommendations would you give to someone considering this product?
If you are exploring a personalized AI-powered customer service platform that offers various features like omni channel messaging, call tracking and customer interactions tracking, SLA management and user friendly automated customer support tool which can help your business to easily scale customer satisfaction and increase customer retention which fuels business growth and make it scalable, then HubSpot Service Hub is the best tool you can opt for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessica F.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Intuitive interface
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Its native integration with HubSpot’s marketing and sales tools makes it a comprehensive solution
What is your favorite aspect of this product?
The ease of managing tickets and workflows with simple automation.
What do you dislike most about this product?
It lacks advanced AI features for ticket prioritization
What recommendations would you give to someone considering this product?
It’s a great choice if you're already using other HubSpot tools, but make sure its support features meet your specific needs.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
