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HubSpot

Hubspot Live Chat

Composite Score

8.1 /10

CX Score

8.3 /10

25 Reviews Write a Review

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

Company Details

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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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2 Top Rated Capabilities

7 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative

9% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Friendly Negotiation

Feature Ratings

Average 88

Workflow Processing

Learning and Adaptability

Integration With CRM

Multi-channel

Scheduled Availability

Leads Generation

Personalized Service

Knowledgebase

Natural Language Processing

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Average 81

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Hubspot Live Chat Reviews

Abbie L.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Good feature but needs work

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

It is a live form of communication which is quite good if the customer is at work and can't phone and they just want to ask a few questions.

What is your favorite aspect of this product?

It is easy to use and you can input the data quite easy using the tools provided incase the chat does glitch or goes off you still ensure the data from the customer is there.

What do you dislike most about this product?

It is sometimes slow and glitches, texting or chatting with a customer can sometimes bring the wrong impression virtually so I still do prefer just to call or speak in person.

What recommendations would you give to someone considering this product?

Learn properly how to use the feature to your advantage .

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Cons

Wastes Time

Latest Research

Hubspot Live Chat

What is Hubspot Live Chat?

Company Details

Need Assistance?

Awards & Recognition

Hubspot Live Chat Ratings

88 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Hubspot Live Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Hubspot Live Chat Reviews

Abbie L.

Good feature but needs work

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Workflow Processing

Learning and Adaptability

Integration With CRM

Multi-channel

Scheduled Availability

Leads Generation

Personalized Service

Knowledgebase

Natural Language Processing

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness