What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGuru Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Guru.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Role-Based Access
Configurable Knowledge Repository
Rich Text Editor
API Integration
Cataloging
Version Control
Workflow and Approval Management
Reporting and Analytics
Social Features
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
Cody B.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Intuitive and utterly helpful knowledge sharing.
Likeliness to Recommend
What differentiates Guru from other similar products?
The interface is very attractive, intuitive and fun to use.
What is your favorite aspect of this product?
The ability to share out new knowledge card alerts and "ask" people to read them - you can then look to see who hasn't or has read the knowledge alert.
What do you dislike most about this product?
I wish there was an easier way to automatically add new employees to Guru. It's manual and requires adding them to different groups.
What recommendations would you give to someone considering this product?
It's a great "how to get help" tool that employees can use to get answers to questions fast, without having to search for the right person to ask their questions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Industry Specific Role
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2021
easy to use and get started. amazing freemium vers
Likeliness to Recommend
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Caring
Alexandra E.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2021
Intuitive implementation kicking off with Guru!
Likeliness to Recommend
What differentiates Guru from other similar products?
The verification cycle of Guru were really important to our business. Love this function!
What is your favorite aspect of this product?
Guru has allowed us to create a culture of knowledge-sharing throughout our company.
What do you dislike most about this product?
Small buggy items come up with some level of frequency. Their Support team is awesome, though, and when we reach out to flag these we always get solid responses.
What recommendations would you give to someone considering this product?
Iron out the best practices before releasing to your whole company! There's a lot of areas for input in Guru so making sure your team knows where to manage incoming questions/requests is important.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
