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Freshchat Logo
Freshchat Logo
Freshworks

Freshchat

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Freshchat
7.9 /10

What is Freshchat?

Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.

Company Details


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Awards & Recognition

Freshchat won the following awards in the Chatbots category

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Freshchat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshchat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshchat?

2% Negative
15% Neutral
83% Positive

Pros

  • Fair
  • Transparent
  • Friendly Negotiation
  • Altruistic

Feature Ratings

Average 77

Knowledgebase

82

Multi-channel

78

Integration With CRM

78

Workflow Processing

78

Leads Generation

77

Wayfinding

77

Natural Language Processing

77

Learning and Adaptability

76

Voice or Text Input

75

Scheduled Availability

75

Personalized Service

74

Vendor Capability Ratings

Average 76

Quality of Features

79

Ease of Data Integration

79

Breadth of Features

78

Ease of Implementation

77

Usability and Intuitiveness

77

Availability and Quality of Training

76

Ease of IT Administration

76

Vendor Support

75

Ease of Customization

74

Product Strategy and Rate of Improvement

73

Business Value Created

71

Freshchat Reviews

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Oct 2022

User friendly with good reporting metric tracking

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Saves Time
  • Continually Improving Product
  • Performance Enhancing

Adalyn K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Intuitive and easy to use product

Likeliness to Recommend

10 /10

What differentiates Freshchat from other similar products?

The tool works magic when it comes to integration with CRM. It also integrates with all our social medial handles which makes our communication smooth and effective. We are also able to close of issues of concern within reasonable time thanks to Freshchat.

What is your favorite aspect of this product?

The favorite aspect is on the usage and customization of the tool as it s a walk in the park. You are also able to personalize the response when using the chatbot to avoid customers feeling like talking to a robot.

What do you dislike most about this product?

The tool has worked magic in our organization, everything about the tool is perfecta

What recommendations would you give to someone considering this product?

Highly recommended to any organization regardless of the size

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John O.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Great product if it fits for the client

Likeliness to Recommend

7 /10

What differentiates Freshchat from other similar products?

Cheaper and easier to use how ever I myself prefer to only use with new cards when really nessicary

What is your favorite aspect of this product?

Ease of set up and implementation

What do you dislike most about this product?

Personally not my preference

What recommendations would you give to someone considering this product?

Great ease of use and value for money

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Generous Negotitation

Most Popular Freshchat Comparisons

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