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BMC FootPrints Logo
BMC FootPrints Logo
BMC Software

BMC FootPrints

6.5 / 10
Category
BMC FootPrints
6.5 / 10

What is BMC FootPrints?

BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users

Company Details


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Awards & Recognition

BMC FootPrints won the following awards in the IT Service Management - Midmarket category

BMC FootPrints Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC FootPrints.

76 Likeliness to Recommend

2
Since last award

84 Plan to Renew

3
Since last award

87 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC FootPrints?

9% Negative
26% Neutral
65% Positive

Pros

  • Respectful
  • Trustworthy
  • Reliable
  • Acts with Integrity

Cons

  • Under Delivered
  • Charges for Enhancements

Feature Ratings

Average 81

Multi-Site Functionality

86

Reporting

83

Integrated Knowledge Management

83

Technician Administration

81

End User Support Solutions

81

Multi Device Capability

81

End User Self Serve

80

Service Catalog

75

Integration With IT Tools

68

Vendor Capability Ratings

Average 76

Ease of IT Administration

93

Ease of Implementation

76

Ease of Customization

68

Availability and Quality of Training

65

Ease of Data Integration

63

Product Strategy and Rate of Improvement

61

Breadth of Features

56

Business Value Created

56

Quality of Features

56

Vendor Support

56

Usability and Intuitiveness

48

BMC FootPrints Reviews

Chandler P.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Meeting Expectations

Likeliness to Recommend

9 / 10

What differentiates BMC FootPrints from other similar products?

IT tools integrations and integrated knowledge managements.

What is your favorite aspect of this product?

Perfect in reporting

What do you dislike most about this product?

Right now no dislike i can records

What recommendations would you give to someone considering this product?

Simple but perfect

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miguel N.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Great ITSM tool, beware is on premise!

Likeliness to Recommend

9 / 10

What differentiates BMC FootPrints from other similar products?

Qualkity of features and the wide range of configurations that can be obtained and achieved with its flexibility.

What is your favorite aspect of this product?

Flexibility to adapt to the pre-defined processes.

What do you dislike most about this product?

On-premises, so it has some maintenance cost attached to it, constant updates mess up with the tomcat server and removing of the ability to assign tickets through round-robin.

What recommendations would you give to someone considering this product?

Beware of maintenance costs and search for a qualified partner in your area that can help you with rising issues.

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Reliable

Leah G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Authentic and Helpful IT Application.

Likeliness to Recommend

10 / 10

What differentiates BMC FootPrints from other similar products?

FootPrints has a service catalog, which contains the importance information and concepts regarding the product, more so on how to run it. Also, FootPrints has a suitable integrated knowledge feature, with high intellect and business competences.

What is your favorite aspect of this product?

FootPrints easily integrates with different IT tools, and all of them are persistent in safeguarding the interests of the company. Furthermore, FootPrints has Technician Administration, which is effective, and elaborate.

What do you dislike most about this product?

Nonetheless, on multi site operations or functionality, FootPrints calls for improvements, from direct efficiency and intuitiveness. The many other IT features are more than excellent.

What recommendations would you give to someone considering this product?

FootPrints gives all the ICT operations a suitable opportunity, which automates many operations, and ensure there is correctness in every aspect. The app is essential in the current IT world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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