Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
e-bot7 Logo
e-bot7 Logo
e-bot7

e-bot7

Composite Score
6.6 /10
CX Score
6.6 /10
Category
e-bot7
6.6 /10

What is e-bot7?

e-bot7 is software that automates conversations in any language for any use case on any channel for any business with Artificial Intelligence. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Through its pre-trained machine learning algorithms, the system can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

e-bot7 Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

69 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love e-bot7?

0% Negative
25% Neutral
75% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Generous

Feature Ratings

Average 76

Application Programming Interface

92

Natural Language Processing

86

Integration With CRM

79

Multi-channel

79

Leads Generation

79

Scheduled Availability

78

Translation

77

Workflow Processing

75

Wayfinding

75

Learning and Adaptability

73

Knowledgebase

73

Vendor Capability Ratings

Average 74

Ease of Customization

87

Ease of Data Integration

83

Ease of Implementation

81

Quality of Features

79

Breadth of Features

73

Usability and Intuitiveness

73

Business Value Created

73

Product Strategy and Rate of Improvement

69

Availability and Quality of Training

69

Ease of IT Administration

67

Vendor Support

65

e-bot7 Reviews

Umar T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

What differentiates e-bot7 from other similar products?

AI-driven automation, multilingual support, CRM integration, and customization flexibility.

What is your favorite aspect of this product?

Efficient AI-powered automation enhancing customer interactions and support quality.

What do you dislike most about this product?

Limited transparency in pricing and complex setup for small businesses.

What recommendations would you give to someone considering this product?

Simplify pricing, offer more intuitive setup, enhance customer support resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Includes Product Enhancements

Ashikwekwe J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Nice Product.

Likeliness to Recommend

8 /10

What differentiates e-bot7 from other similar products?

It is Flexible and Adaptible

What is your favorite aspect of this product?

Simplicity User friendly UI

What do you dislike most about this product?

The application should allow for more persoonalized reporting features.

What recommendations would you give to someone considering this product?

This software is great for customer care support. However, for more marketing features there are other alternatives in the market.

Pros

  • Reliable
  • Caring
  • Fair
  • Acts with Integrity

Ezra M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Good Product.

Likeliness to Recommend

8 /10

What differentiates e-bot7 from other similar products?

Personalized Service makes the bot effective in marketing

What is your favorite aspect of this product?

Its learning and adaptability is recommendable Usability is great

What do you dislike most about this product?

Sometimes you may require third party apps for integration.

What recommendations would you give to someone considering this product?

This chabot is great and will do all major functions. It is a great platform that makes target marketing easier.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate
Visit our IT Crisis Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171