What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Network Management
Patch Management
Remote NOC, SOC, Helpdesk Integration
Support for IoT Devices
Process Automation
Discovery
Remote Control
Endpoint Backup
Ransomware Recovery and Removal
Anti Malware Signature Detection
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Datto RMM Reviews
MOHAMED D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
A decent product from Datto
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Datto has tools for ticketing system, backup etc. from Datto itself.
What is your favorite aspect of this product?
The GUI of the new version is very user friendly and attractive.
What do you dislike most about this product?
Integration with the third-party apps/tools.
What recommendations would you give to someone considering this product?
It would be great if it is more light weight.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Parmjit S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2023
Not bad ; same as like all others RMM in market
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
It has same as they all are built on same platforms
What is your favorite aspect of this product?
nothing much it just do what it is supposed to
What do you dislike most about this product?
not much features for management
What recommendations would you give to someone considering this product?
it is okay to use
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Vendor's Interest First
- Less Generous
vaishnavi u.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Robust Remote Monitoring and Management Solution
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Datto RMM includes a number of features to help protect your customers from ransomware, such as file backups, real-time monitoring, and automated remediation.
What is your favorite aspect of this product?
My favorite aspect of Datto RMM is its solution uses industry-standard encryption and security protocols to protect your data.
What do you dislike most about this product?
The scripting feature can be difficult to use and can sometimes cause errors.
What recommendations would you give to someone considering this product?
i will recommend this to it companies
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity