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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Editor Functions

84

Version Control

84

Searchability

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

85

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Jeemish M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great Team Collaboration & Knowledge mgmt tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Great editing features, Pages organization, Content searchability

What is your favorite aspect of this product?

Ease of content searchability

What do you dislike most about this product?

Metrics and reporting

What recommendations would you give to someone considering this product?

If you are looking for great team collaboration for your knowledge management pages, look at Confluence.

Pros

  • Continually Improving Product
  • Trustworthy
  • Caring
  • Altruistic

Amr E.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Empowering Teamwork with Confluence.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from similar products due to its robust collaboration capabilities, intuitive user interface, and seamless integration with other Atlassian products. Its real-time collaborative editing, commenting, and task-tracking features make it a popular choice for teams looking to streamline their document collaboration process.

What is your favorite aspect of this product?

Confluence helps teams work together and share information. It's easy to organize and search for documents, and the interface is user-friendly. Teams can collaborate in real-time, and it integrates well with other Atlassian products. Confluence offers customization options to fit specific team needs. It's a useful tool for teams looking to improve their collaboration and knowledge-sharing abilities.

What do you dislike most about this product?

-Mobile Experience: Confluence does offer a mobile app. However,  it has fewer features and needs to be more user-friendly than the desktop version. -Performance and page load times: , especially when handling big pages or documents with dense material. As a result, the platform may sometimes experience latencies and slower loading of pages.

What recommendations would you give to someone considering this product?

In my experience assisting users with Confluence, I suggest looking at the platform's advanced formatting options and considering the potential challenges they may present for specific users. Additionally, it's important to note that there have been concerns raised about mobile experience and performance issues, especially when dealing with larger pages or documents. That being said, if you're willing to learn the platform and find solutions to any problems, Confluence can be a powerful tool for collaboration and knowledge sharing. Ultimately, the decision will depend on your specific needs and preferences, but I'm here to assist you in weigh

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Nayan D.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy to use Knowledge Management tool for enterpri

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

- Atlassian ecosystem and integration with JIRA - Comments on the page - Controls of access to spaces

What is your favorite aspect of this product?

- Atlassian ecosystem and integration with JIRA - Flexibility of usage and addon integrations

What do you dislike most about this product?

- Pages with same name cant exist at different location and can be quiet irritating - Integration with powerpoint is not as seamless as expected (direct integration with office365 would be amazing)

What recommendations would you give to someone considering this product?

It is a great KM tool for organisations and especially tech teams. Its integrated when used with JIRA for task management. Recommend Atlassian suite of products as a whole set including bitbucket, JIRA, confluence etc.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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