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Bloomreach Commerce Experience Cloud Logo Award Winner Product Badge
Bloomreach Commerce Experience Cloud Logo Award Winner Product Badge
Bloomreach Inc

Bloomreach Commerce Experience Cloud

8.1 / 10
Category
Bloomreach Commerce Experience Cloud
8.1 / 10

What is Bloomreach Commerce Experience Cloud?

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Company Details


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Awards & Recognition

Bloomreach Commerce Experience Cloud won the following awards in the Digital Experience - Enterprise category

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Bloomreach Commerce Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Commerce Experience Cloud.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Commerce Experience Cloud?

0% Negative
7% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Fair
  • Transparent

Feature Ratings

Average 84

Multi Channel Support

88

Translation Facilitation

85

E-Commerce Integration

85

Standard Templates

84

Content Repository

84

Social Media Integration

84

Content Security

83

Web Publishing Capabilities

82

Analytics and Reporting

81

Management Interface

81

Digital Asset Management

79

Vendor Capability Ratings

Average 81

Ease of IT Administration

97

Ease of Implementation

95

Vendor Support

95

Availability and Quality of Training

94

Breadth of Features

93

Ease of Data Integration

92

Quality of Features

91

Usability and Intuitiveness

91

Business Value Created

90

Ease of Customization

87

Product Strategy and Rate of Improvement

87

Bloomreach Commerce Experience Cloud Reviews

Naveen S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Fast And Flexible Product

Likeliness to Recommend

10 / 10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

Bloomreach integrates customer data seamlessly for targeted communications across various channels. The platform, with its slight learning curve, is supported by a dedicated Customer Success Manager and an online support team. Robust reporting eliminates data export needs, allowing easy creation of insightful tables, graphs, and charts. In my brief experience, Bloomreach has proven exceptionally effective.

What is your favorite aspect of this product?

It's a very visual platform which makes it easy to build CRM flows, recommendations, and emails. The customer support are super helpful and fast to respond.

What do you dislike most about this product?

It does takes time to get used to and sometimes the team is unsure if it was set up according to what we wanted, unless i reach out to bloomreach support.

What recommendations would you give to someone considering this product?

What I like most about Bloomreach is the user-friendliness and the quick support available if you're unsure about something.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chandan T.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

One of the best in the market

Likeliness to Recommend

9 / 10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

Bloomreach deliver you a package with a lot of customisation options to be able to enable the listing on customer demand.you course make use of the analytics report which it creates for free to understand the customer and search pattern etc.

What is your favorite aspect of this product?

Bloomreach analytics. Multiple data format support Ability to go back to previous version of feed

What do you dislike most about this product?

Nothing much to dislike with this software, I think it is moving in great direction

What recommendations would you give to someone considering this product?

Do your own research and see how feasible the integration with your site and then go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Lisa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

A human touch that makes a difference

Likeliness to Recommend

9 / 10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

This software unlike others addresses various business problems such as search optimization and content personalization, and its use case ranges from e-commerce to content sites and enterprise search engines. One of the main distinguishing features of Bloomreach is its ability to use artificial intelligence and machine learning to adapt to user preferences

What is your favorite aspect of this product?

Bloomreach offers a comprehensive set of analytics tools that allow us to obtain detailed information about user behavior and website performance. This has allowed us to make informed decisions and make strategic adjustments to continually improve our online presence.

What do you dislike most about this product?

When integrating Bloomreach with other systems in our technology environment, we encountered some technical challenges that required additional effort to ensure all applications were working consistently. However, as we progressed through this process, these issues became more manageable.

What recommendations would you give to someone considering this product?

We recommend it based on our experience with Bloomreach, which has been very positive. This tool has been invaluable in improving the user experience and optimizing our online content. We are impressed by its ability to adapt to individual preferences and offer a unique experience to each user.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

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