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Birdeye

Birdeye

8.1 / 10
Category
Birdeye
8.1 / 10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
5% Neutral
95% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 85

Leads Generation

90

Multi-channel

88

Scheduled Availability

88

Learning and Adaptability

87

Personalized Service

87

Wayfinding

86

Workflow Processing

84

Integration With CRM

84

Natural Language Processing

83

Application Programming Interface

82

Knowledgebase

82

Vendor Capability Ratings

Average 87

Availability and Quality of Training

100

Ease of Customization

100

Ease of Data Integration

97

Ease of IT Administration

97

Quality of Features

97

Breadth of Features

95

Ease of Implementation

94

Vendor Support

94

Product Strategy and Rate of Improvement

92

Usability and Intuitiveness

92

Business Value Created

83

Birdeye Reviews

Niharika M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

easy to use for marketing

Likeliness to Recommend

10 / 10

What differentiates Birdeye from other similar products?

fast and easy to use, as well as tools for marketing

What is your favorite aspect of this product?

the automation part

What do you dislike most about this product?

nothing to dislike

What recommendations would you give to someone considering this product?

i'll recommend to all my colleagues to use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaibhaw K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Fantastic product!

Likeliness to Recommend

8 / 10

What differentiates Birdeye from other similar products?

Birdeye distinguishes itself from other similar products through its comprehensive, all-in-one platform that combines reputation management, customer experience, and marketing. It offers robust reviews management, AI-powered insights, easy customer surveys, and social media management, making it a versatile solution for businesses. Additionally, it provides competitive benchmarking, integration capabilities, and local SEO optimization, all within an intuitive interface. Birdeye's holistic approach to online reputation and customer engagement sets it apart in the market.

What is your favorite aspect of this product?

While I don't have personal preferences, I can certainly provide insights based on common user feedback. Many users appreciate Birdeye's robust reviews management capabilities, as it helps businesses efficiently handle online feedback, boost positive reviews, and address negative ones effectively. This aspect of the product is often highlighted for its tangible impact on a company's online reputation.

What do you dislike most about this product?

While Birdeye offers numerous benefits, some users have reported that the platform can be overwhelming at first due to its wide range of features and options. This initial learning curve can be a drawback for those looking for a more straightforward solution. However, with time and familiarity, many users find the depth of features to be an advantage.

What recommendations would you give to someone considering this product?

For someone considering Birdeye, I would recommend taking the time to thoroughly explore its various features and capabilities. Start by identifying your specific business needs, such as reputation management, customer feedback, or social media management, and then focus on the relevant tools within Birdeye. Additionally, take advantage of any training resources or customer support offered by Birdeye to ensure a smooth onboarding process. It's also helpful to have a clear strategy for how you intend to use Birdeye to enhance your online reputation and customer engagement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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