What is BigPanda?
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigPanda?
Pros
- Fair
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security Operations Automation
Change Control Automation
Analyze Discovery Data
Analyze Activity Data
Explainable and Trainable Algorithms
Event & Alert Management Automation
Performance & Capacity Management Automation
Data Visualization
Incident Management Automation
Problem Management Automation
Machine Learning
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
BigPanda Reviews
Nathaniel S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Fantastic product if a bit lacking in polish.
Likeliness to Recommend
What differentiates BigPanda from other similar products?
I haven't seen anyone else doing quite what BigPanda is trying to do.
What is your favorite aspect of this product?
The UI is really nice and easy to work with. BigPanda does a good job balancing making a nice looking UI while keeping it highly functional.
What do you dislike most about this product?
The product seems to be immature. It seemed like we were the first ones to ever try using their APIs to send change data. There did not seem to be a lot of data validation happening. We were sending data BigPanda was not expecting, which was leading to a database error. This indicates to me they were not doing enough to validate before putting the data into the database. It was also allowing me to add milliseconds to epoc time when adding changes via API but then not displaying them in the GUI.
What recommendations would you give to someone considering this product?
You can use their out-of-the-box tools to input alerts and changes but if you need to send data not natively support you will need to use their APIs. Also some of the out-of-the-box did not work as well as writing directly to the API.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Under Delivered
- Security Frustrates
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use, works fine but pricey
Likeliness to Recommend
Pros
- Caring
- Respectful
- Friendly Negotiation
- Continually Improving Product
Cons
- Less Generous
- Commodity Features
- Less Effective Service
Ritik K.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Efficient ML-driven incident management solution.
Likeliness to Recommend
What differentiates BigPanda from other similar products?
BigPanda stands out by leveraging machine learning to automate and correlate IT alerts, providing a unified platform for incident management and reducing alert noise.
What is your favorite aspect of this product?
My personal notable aspect of BigPanda that users appreciate is its ability to intelligently analyze and prioritize IT alerts, incident management and improving overall operational efficiency.
What do you dislike most about this product?
I don't have personal opinions or feelings, but it's important to note that user experiences and opinions about products can vary. But GUI should be develop. That is not user friendly much. You should consider there.
What recommendations would you give to someone considering this product?
Before choosing BigPanda, thoroughly assess your organization's specific incident management. That will help to take decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
