BeyondTrust Remote Support
What is BeyondTrust Remote Support?
Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BeyondTrust Remote Support?
Pros
- Reliable
- Enables Productivity
- Respectful
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Support Solutions
Technician Administration
Reporting
Integration With IT Tools
Integrated Knowledge Management
Multi Device Capability
Business Application Integration
End User Self Serve
Systems Management Integration
Service Catalog
Multi-Site Functionality
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Quality of Features
Breadth of Features
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BeyondTrust Remote Support Reviews
Joe M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Excellent Privilege Management Tool
Likeliness to Recommend
What is your favorite aspect of this product?
I love the way it brings a lot of remote support tools into one console so you don't need to know some of the more advanced techniques to deliver support (e.g. opening remote session within registry editor, using admin$ etc) BeyondTrust reduces the risk of privilege misuse by assigning admin privileges to only authorized tasks that require them, controlling application and script usage, and logging and monitoring on privileged activities.
What do you dislike most about this product?
The stability of the software is also worth mentioning. Although I experienced some occasional connection interruptions, I was pleasantly surprised by Remote Support's ability to maintain reliable connections, even in less than ideal circumstances. This allowed me to continue my activities without too much impact on my productivity.
What recommendations would you give to someone considering this product?
BeyondTrust is a powerful Remote Endpoint and support tool for professional IT and it's a very essential tool to use it on a daily basis. I love this product so much. It makes everything about my job easier. I even use it when I am physically in the office to support a user's PC.
Pros
- Trustworthy
- Efficient Service
- Client's Interest First
- Helps Innovate
Andrey L.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Oct 2023
Flexible, Scalable, and Secure!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
Beyond Trust is scalable to meet every one of our office demands. We have campuses with less than 10 employees and just a few devices and some campuses with hundreds of employees and a thousand devices. BeyondTrust has been consistent regardless!
What is your favorite aspect of this product?
Granular access control! BeyondTrust offers an easy to use system for us to designate approval processes for access to sensitive information and grant access to software for specific divisions!
What do you dislike most about this product?
Not always well suited to maintain iOS devices. Most tech support agents seem very knowledgeable about Windows applications and functions
What recommendations would you give to someone considering this product?
BeyondTrust is heading in the right direction with their product!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ian B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2023
Wonderful Tool for Remote Connections and Support!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
BeyondTrust Remote Support is a remote connection tool we use for many years. It has helped us efficiently and effectively monitor and support workstations and servers across many different environments. The Remote support tool is easy to install and the connections are quick and stable.
What is your favorite aspect of this product?
It allows for an easy connection to remote machines and sending over files is done by a click of a button. There is a great compatibility with almost all operating systems and does a great job of keeping their systems protected and current.
What do you dislike most about this product?
The system can take some time to load and the login process is not as smooth as we would like it to be. They could improve the online interface to make it look nicer.
What recommendations would you give to someone considering this product?
Install the agent onto your machine and see how it works when you try to remote to other machines. Have users give their opinion on the functionality of all the features and tools provided by BeyonTrust Remote Support.
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Respectful