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BeyondTrust Remote Support Logo
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BeyondTrust Corporation

BeyondTrust Remote Support

Composite Score
8.0 /10
CX Score
8.1 /10
Category
BeyondTrust Remote Support
8.0 /10

What is BeyondTrust Remote Support?

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

Company Details


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BeyondTrust Remote Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BeyondTrust Remote Support.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BeyondTrust Remote Support?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 89

End User Support Solutions

95

Technician Administration

93

Reporting

93

Integration With IT Tools

93

Integrated Knowledge Management

92

Multi Device Capability

90

Business Application Integration

90

End User Self Serve

89

Systems Management Integration

88

Service Catalog

85

Multi-Site Functionality

84

Vendor Capability Ratings

Average 86

Ease of IT Administration

91

Ease of Implementation

91

Business Value Created

88

Ease of Data Integration

87

Ease of Customization

86

Product Strategy and Rate of Improvement

86

Usability and Intuitiveness

86

Vendor Support

84

Availability and Quality of Training

84

Quality of Features

82

Breadth of Features

80

BeyondTrust Remote Support Reviews

Joe M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Excellent Privilege Management Tool

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

I love the way it brings a lot of remote support tools into one console so you don't need to know some of the more advanced techniques to deliver support (e.g. opening remote session within registry editor, using admin$ etc) BeyondTrust reduces the risk of privilege misuse by assigning admin privileges to only authorized tasks that require them, controlling application and script usage, and logging and monitoring on privileged activities.

What do you dislike most about this product?

The stability of the software is also worth mentioning. Although I experienced some occasional connection interruptions, I was pleasantly surprised by Remote Support's ability to maintain reliable connections, even in less than ideal circumstances. This allowed me to continue my activities without too much impact on my productivity.

What recommendations would you give to someone considering this product?

BeyondTrust is a powerful Remote Endpoint and support tool for professional IT and it's a very essential tool to use it on a daily basis. I love this product so much. It makes everything about my job easier. I even use it when I am physically in the office to support a user's PC.

Pros

  • Trustworthy
  • Efficient Service
  • Client's Interest First
  • Helps Innovate

Andrey L.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Flexible, Scalable, and Secure!

Likeliness to Recommend

10 /10

What differentiates BeyondTrust Remote Support from other similar products?

Beyond Trust is scalable to meet every one of our office demands. We have campuses with less than 10 employees and just a few devices and some campuses with hundreds of employees and a thousand devices. BeyondTrust has been consistent regardless!

What is your favorite aspect of this product?

Granular access control! BeyondTrust offers an easy to use system for us to designate approval processes for access to sensitive information and grant access to software for specific divisions!

What do you dislike most about this product?

Not always well suited to maintain iOS devices. Most tech support agents seem very knowledgeable about Windows applications and functions

What recommendations would you give to someone considering this product?

BeyondTrust is heading in the right direction with their product!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ian B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Wonderful Tool for Remote Connections and Support!

Likeliness to Recommend

9 /10

What differentiates BeyondTrust Remote Support from other similar products?

BeyondTrust Remote Support is a remote connection tool we use for many years. It has helped us efficiently and effectively monitor and support workstations and servers across many different environments. The Remote support tool is easy to install and the connections are quick and stable.

What is your favorite aspect of this product?

It allows for an easy connection to remote machines and sending over files is done by a click of a button. There is a great compatibility with almost all operating systems and does a great job of keeping their systems protected and current.

What do you dislike most about this product?

The system can take some time to load and the login process is not as smooth as we would like it to be. They could improve the online interface to make it look nicer.

What recommendations would you give to someone considering this product?

Install the agent onto your machine and see how it works when you try to remote to other machines. Have users give their opinion on the functionality of all the features and tools provided by BeyonTrust Remote Support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Respectful
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