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AvidXchange

AvidXchange

Composite Score
7.4 /10
CX Score
7.7 /10
Category
AvidXchange
7.4 /10

What is AvidXchange?

With AP automation solutions, powered by AI, businesses like yours can increase efficiency, visibility, and control in your accounts payable process. Seamlessly integrated with your current accounting system or ERP, and connected to one of the largest supplier networks, you’re able to process invoices and make payments without touching any paper.

Company Details


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Awards & Recognition

AvidXchange won the following awards in the AP Automation category

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AvidXchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AvidXchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AvidXchange?

5% Negative
5% Neutral
90% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Compliance Management

87

Content Repository

85

Batch Processing

85

Automated Workflow

84

Self Service Portal

84

Optical Character Recognition

84

Payment Tracking

83

Fraud Management

82

Payments Scheduling

79

Reconciliation

77

Vendor Capability Ratings

Average 81

Ease of IT Administration

89

Usability and Intuitiveness

86

Ease of Implementation

85

Business Value Created

84

Breadth of Features

83

Ease of Data Integration

81

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

79

Quality of Features

75

AvidXchange Reviews

Ginny H.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Features disappoint, especially reporting.

Likeliness to Recommend

3 /10

What differentiates AvidXchange from other similar products?

AvidXchange requests invoice image for each payment. If there is no invoices for some payment request, we need manually create invoice and invoices number. It's time consuming and the invoices number is easy became duplicate.

What is your favorite aspect of this product?

There are notes for each payment request, so you know who is processing or handling the invoices. If you have questions, you can directly contact that person.

What do you dislike most about this product?

I don't like the reporting. For example, if you want to run the report show the invoices are already approved but not processed. Even you selected for same period, the result may different when you run the reports in several times.

What recommendations would you give to someone considering this product?

if your company has special request and need customize or enhance the system, this one may not be a good fit.

Cons

  • Less Effective Service
  • Less Efficient Service
  • Less Caring

Brandon P.

  • Role: Operations
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A fantastic tool, that is user-friendly.

Likeliness to Recommend

10 /10

What differentiates AvidXchange from other similar products?

User friendly

What is your favorite aspect of this product?

That's once invoices are approved it is removed of my dashboard and sent in the que to the next person to approve

What do you dislike most about this product?

Nothing currently

What recommendations would you give to someone considering this product?

It is extremely user-friendly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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