What is alphachat.ai?
AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love alphachat.ai?
Pros
- Unique Features
- Effective Service
- Saves Time
- Respectful
Cons
- Less Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Wayfinding
Personalized Service
Voice or Text Input
Translation
Workflow Processing
Multi-channel
Integration With CRM
Learning and Adaptability
Scheduled Availability
Leads Generation
Application Programming Interface
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of Customization
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
alphachat.ai Reviews
Piyush B.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Sep 2024
Powerful adaptable chatbot
Likeliness to Recommend
What differentiates alphachat.ai from other similar products?
It is itself with advanced ai driven automation, providing personalized and dynamic conversations. The integration of nlp and deep learning enables seamless customer support.
What is your favorite aspect of this product?
The ai ability to handle complex cuatomer queires with qccurate. Human like responses is impressive.
What do you dislike most about this product?
It is bit time consuming.
What recommendations would you give to someone considering this product?
Ideal for business seeking to automate customer services and improve engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Respectful
Rachna S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great product with ease if use
Likeliness to Recommend
What differentiates alphachat.ai from other similar products?
Very easy to use chatbot platform
What is your favorite aspect of this product?
Ease of use Scalable to every required aspect Very supportive speed
What do you dislike most about this product?
Overall experience is very good
What recommendations would you give to someone considering this product?
Very good chatbot platform for automating customer contacts
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brenda C.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Is the best distributed communication service
Likeliness to Recommend
What differentiates alphachat.ai from other similar products?
The level of quality of interaction we have obtained with our developers in general has been precisely what we were expecting. Alphachat has helped us to improve the way we communicate at a group level, and by offering us customization tools for each chat, we find it excellent that each employee manages his or her own chat settings.
What is your favorite aspect of this product?
In Alphachat all calls that are made can have a totally free extension, so we are not limited to problems such as communication being interrupted because the time limit to do so is causing inconvenience, which leaves us with an excellent ability to interact as much as we want. We are totally pleased to realize that Alphachat definitely offers us generally good gains by streamlining communication between the team and helping us stay organized, based on the results obtained over the last year, which gives us a lot of confidence with respect to elucidating a future in which we continue to keep the Alphachat service as our primary communications.
What do you dislike most about this product?
Unlike other platforms oriented to the execution of online chats, Alphachat cannot be integrated with services that base their management on the handling of sales operations through the web, so we cannot use it to create private suites from such services. The same applies to survey generation services.
What recommendations would you give to someone considering this product?
We recommend it for all kinds of remote jobs that require a certain degree of constant communication from those involved in the work, but primarily it is a useful tool for the whole group programming area, as it can keep each member oriented with respect to the work of others and that there is no disorder when sharing data.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation