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Adobe Systems

Adobe Commerce

8.2 /10

197 Reviews Write a Review

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

71 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

9% Neutral

87% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 76

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Microsite Management

Content Localization

Predictive Recommendations

Vendor Capability Ratings

Average 75

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Vendor Support

Also Featured in...

B2B eCommerce

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View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Alex L.

Role: Operations
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

"Easy to use, but a bit pricey."

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

Not a whole lot

What is your favorite aspect of this product?

Not a whole lot

What do you dislike most about this product?

It gets the job done, it could just be so much better

Pros

Includes Product Enhancements
Reliable
Performance Enhancing
Caring

Cons

Less Effective Service
Less Inspiring

Vinícius S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

Advanced customization options, seamless integration with Adobe Experience Cloud, and a powerful ecosystem of extensions for scalable e-commerce solutions.

What is your favorite aspect of this product?

The versatility and scalability of Adobe Commerce, empowering businesses to create unique and immersive online shopping experiences.

What do you dislike most about this product?

While Adobe Commerce offers a robust set of features, the complexity of setup and customization can be challenging for some users.

What recommendations would you give to someone considering this product?

Prioritize thorough training and familiarization with the platform to maximize its potential. Additionally, leverage the extensive support resources and community forums for assistance and best practices.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Vitthal S.

Role: Operations
Industry: Biotechnology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

User friendly, interface and cost effective

What is your favorite aspect of this product?

Cost effective

What do you dislike most about this product?

Not such thing

What recommendations would you give to someone considering this product?

Recommended 100%

Pros

Trustworthy
Efficient Service
Saves Time
Respectful

Cons

Less Productive

Latest Research

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

81 Likeliness to Recommend

1 Since last award

94 Plan to Renew

71 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Alex L.

"Easy to use, but a bit pricey."

Likeliness to Recommend

Pros

Cons

Vinícius S.

Fantastic product, but a bit pricey

Likeliness to Recommend

Pros

Vitthal S.

Fantastic product

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

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Salesforce B2C Commerce Cloud

Title

1
Since last award

1
Since last award

Feature Ratings

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Microsite Management

Content Localization

Predictive Recommendations

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Vendor Support