
What is Acuity Scheduling?
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
92 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Acuity Scheduling?
Pros
- Helps Innovate
- Fair
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduling Link Creation
Calendar Integration
Real-Time Calendar View
Availability Preferences
Automated Notifications
Customizable Branding
Mobile
3rd Party Integration
Analytics and Reporting
Payment Processing
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of Implementation
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Acuity Scheduling Reviews

Jeremy B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
For the purpose of scheduling instant appointments
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Acuity Scheduling is flexible, easy to configure and modify, comes with good pricing options, competitive and comprehensive features, and outstanding post-sales support setup.
What is your favorite aspect of this product?
I like this program it allows for time zone scheduling, confirmations and reminders as well as calendar connections, configurable rules for various types of appointments and seamless money collection.
What do you dislike most about this product?
Even while the calendar layout can be challenging for new team members to manage at first, it is useful in the long run since it provides a number of options to contact with and nurture clients.
What recommendations would you give to someone considering this product?
I suggest Acuity Scheduling because it helps create a professional image while saving time, and getting leads faster by posting a simple link.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Alenandro S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Appointment scheduling can be automated.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Acuity Scheduling is particularly important since it allows us to automatically synchronize calendars with users' time zones in order to provide frequent notifications and reminders about appointment times. Once established, we save time by allowing auto scheduling.
What is your favorite aspect of this product?
I like Acuity Scheduling because it eliminates phone tags, sends targeted email and text reminders, allows online payment, creates personalized offers, affordable subscription prices, allows email notification when I schedule, reschedule or cancel an appointment, and we can also connect the calendar to Google so that it is synchronized when scheduling.
What do you dislike most about this product?
We have no problem with this program because it is allowing us to customize everything from the landing page to the way you accept payments, plugins for specialized services and terms and conditions.
What recommendations would you give to someone considering this product?
I recommend Acuity Scheduling, for example, it offers a custom URL with the company name that can be used to schedule an appointment, as well as a custom QR code that directs them to the scheduling page.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Bryan H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
Easy-to-Use Scheduling for Clients
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Acuity, now a part of Squarespace, is a powerful scheduling option that's uniquely structured for smooth user experiences and business functionality.
What is your favorite aspect of this product?
The set up process — it's very straightforward to roll out Acuity Scheduling for your organization. Some platforms will make you feel bogged down by decision fatigue due to an overwhelming amount of settings. Acuity is enjoyable to use, customize, and more.
What do you dislike most about this product?
Pricing is steep, but comparable to other options in their same industry. It can also feel a bit clunky at times when you're adjusting settings to fit your business.
What recommendations would you give to someone considering this product?
Acuity is a solid option for any business owner looking to knock scheduling off their list. It's sleek, like all Squarespace products, and it performs well for most business needs. Additionally, it's enjoyable to use overall and works as needed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing