Voice of the Customer (VOC) Software

Questback enables companies to collect real-time feedback from all customer and employee touchpoints and implement it for long-term loyalty, growth and profitability.

Conduct scientific, state-of-the-art employee surveys - no prior knowledge or experience needed. Develop initiatives based on valid findings as well as intuitive reports and track their success - all in one platform. Highly experienced in working with companies throughout Europe with high focus on anonymity, data protection and GDPR compliance.

Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more.

Omni-channel survey authoring and management (through inQuba’s intuitive graphical user interface) allows customers to give feedback at any stage of their journey, on their preferred channel. Every survey is highly personalized and contextual, driven by the Single View of every customer. inQuba provides the ability to organize feedback into channels for different audiences, and escalate important issues based upon rules.

CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.

Capture, analyze, and act on feedback in real time. Rant & Rave allows you to uncover valuable insights by collecting feedback across the customer journey and understand the emotion within each piece of feedback using a sentiment engine that turns verbatim into insights.

Survey and NPS software that helps you capture more customer feedback and deliver a better experience. Send surveys by email, link or in chat. Run targeted surveys on websites, in web apps or in mobile apps. Survicate is a powerful survey, NPS and feedback management tool that helps businesses capture more customer feedback.

As more transactions and experiences move online, your website performance has become increasingly critical to your success. And sure, you’ve got your hard website data, but where’s the story behind it? Mopinion for Websites is your solution for delivering an outstanding online experience to your website visitors and customers. Capture the Voice of Customer in the moment and discover what it is your audience needs in order to meet their online goals.