Voice of the Customer (VOC) Software

InMoment empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line. Their integrated CX approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions.

Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.

NICE CXone is a global provider of customer experience management software. The powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value.

Designed by security intelligence experts, Verint’s Experience Management platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Proactively take action on customer feedback to close the loop. Show your customers you are listening by proactively taking actions that respond to their feedback appropriately and on time. Actions gives you end-to-end visibility and control of your CX initiatives. Access direct and indirect customer data, identify areas of opportunity, and transform feedback into actionable insights.

Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience. With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.

Ultrafast learnings are integrated into your systems in real time, enabling you to pivot strategies and shift business tactics with confidence. 360Insights is contextual, customizable, actionable feedback gathering.

Add value to your data with whenever, wherever access to actionable information. Tailored to users, the smg360 reporting website and mobile app drive decision and direction with easy-to-understand features and tools. Delivering a unique combination of information only SMG can provide, we take data from multiple places and turn it into a cohesive, holistic view.

Feedier is an all-in-one platform designed to be easily used by everyone. Its clarity and intuitiveness allow their users to immediately take advantage of the powerful features found on the dashboard. Their surveys offer full flexibility so you can add your own URL, branding, condition logic and more. Feedier takes pride on it's unique approach to Customer Success, offering a hands-on approach to each client so they can maximise their response rates and get the best out of the platform's data insights.