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Remote Support Software

Remote Support

What is Remote Support Software?

Remote Support software enables IT administrators to access and take control of a device from a remote location. This software is typically used to resolve technical problems or provide customer support without needing to physically travelling to the device.

Common Features

  • Remote Control
  • Remote Support
  • Role-Based Access Controls
  • Discovery
  • Attended and Unattended Remote Access
  • Real User Monitoring
  • Audit Management
  • Intelligence Reports
  • Web & Desktop Conferencing
  • Augmented Reality Remote Assistance

Top Remote Support Software

2025 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 14
Next Award: Apr 2026

Top Remote Support Software 2026

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Products below are ineligible for awards due to insufficient recent reviews

Composite Score
6.5 /10
CX Score
6.6 /10

Kaseya VSA was built from the ground up to deliver the fast, reliable and functional complete remote monitoring and endpoint management solution. Developed with the technician experience in mind, Kaseya VSA provides the high quality RMM/endpoint management experience with all essential IT management functions in a single pane of glass.

Pros

  • Caring
  • Respectful
  • Fair
  • Includes Product Enhancements

Cons

  • Slower Product Innovation
  • Less Transparent
EasyVista

EV Reach

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EV Reach offers end-to-end proactive and predictive service management to resolve issues with zero downtime. EV's Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.

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N‑able Take Control is remote support software to help solve issues fast. Whether your clients are working from home, in the office, or on the go, N‑able Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively.

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Remote Access Plus is HIPPA-compliant remote access software will help your IT admins and help desk technicians to troubleshoot, rescue and manage the remote IT workforce from a unified dashboard. This comprehensive remote desktop management software offers remote control, file transfer, user level restrictions, advanced control over power options will equip your IT admins to face any troubleshooting scenarios.

IDrive Inc.

RemotePC

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RemotePC is a remote access and remote desktop solution that lets you work from anywhere remotely. RemotePC allows you to access and manage your distant computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC application installed on it. You can login to your office or home computer from anywhere, manage your files and work on your computer - as though you were sitting right in front of it. You can also invite an associate to access your computer to work on a presentation or help troubleshoot.

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Iperius Remote is the software for technical support and remote connection to Windows PCs and servers. Thanks to a freeware license and low-cost professional licenses, it is the ideal solution for companies that provide technical support to customers via remote connection.

Remote Utilities Pty (Cy) Ltd

Remote Utilities

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Remote Utilities is a remote desktop software you could use to manage your organization's computers spread across different locations around the globe. It achieves this by leveraging a smooth network that allows easy access between the control computer and remote end-user systems. Remote Utilities offers remote desktop software for remote access and remote support. Remote Utilities removes the distance challenge by establishing a seamless connection of a chain of remote computers spread across cities.

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RemoteHQ is an all-in-one collaborative browsing platform for remote teams that want to save time and get work done together. RemoteHQ uses web browsing for remote teams. The Remote Browser is a multiplayer cloud-based browser. Co-browse and co-edit any web app with your team or customers, as part of your everyday remote work stack.

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