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Remote Support Software

Remote Support

What is Remote Support Software?

Remote Support software enables IT administrators to access and take control of a device from a remote location. This software is typically used to resolve technical problems or provide customer support without needing to physically travelling to the device.

Common Features

  • Remote Control
  • Remote Support
  • Role-Based Access Controls
  • Discovery
  • Attended and Unattended Remote Access
  • Real User Monitoring
  • Audit Management
  • Intelligence Reports
  • Web & Desktop Conferencing
  • Augmented Reality Remote Assistance

Top Remote Support Software

2025 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 14
Next Award: Apr 2026

Top Remote Support Software 2026

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Multi-platform support doesn’t have to be complicated. With Rescue's cross-platform support features, organizations can quickly and easily provide consistent, secure, reliable fixes for practically any device. The result? Less downtime, higher NPS scores, and a lot more user satisfaction. Solve more remote support issues. Wait less. Access a device in 20 seconds or less. Without pre-installed software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Composite Score
7.6 /10
CX Score
8.0 /10

Splashtop Remote Support is cost-effective and powerful endpoint monitoring and management solution for MSPs and IT Professionals. Splashtop’s cloud-based, secure, and easily managed remote access approach is increasingly replacing legacy approaches such as virtual private networks (VPNs). With Splashtop Remote Support, you can simplify IT and support operations with dashboard insights, automation, and secure remote access.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.

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Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Acts with Integrity
Composite Score
7.4 /10
CX Score
7.6 /10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

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Pros

  • Performance Enhancing
  • Inspires Innovation
  • Client's Interest First
  • Generous Negotitation

Take Control
of IT Support. Resolve is a unified endpoint management solution that scales up & down as you need. From effortless remote control to secure, all-in-one IT management.

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Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
NetSupport Inc

NetSupport Manager

Composite Score
7.0 /10
CX Score
7.1 /10

NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.

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Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Effective Service

Products below are ineligible for awards due to insufficient recent reviews

Action1

Action1

Composite Score
7.8 /10
CX Score
8.1 /10

Action1 is Risk-based Patch Management that discovers, prioritizes and remediates vulnerabilities in a single solution to prevent security breaches and ransomware attacks. Action1 brings a cloud-based approach to patch management, endpoint security and IT productivity. Scale up your IT infrastructure and support remote machines with automated patch management, software deployment, and remote monitoring solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Dameware Remote Support is remote control and systems management tools in one easy-to-use package. It offers fast and secure remote control anywhere, anytime with remote assistance and built-in remote admin tools.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
ISL Online Ltd

ISL Online Remote

Composite Score
7.5 /10
CX Score
7.9 /10

ISL Online Remote helps you to remotely control computers or mobile devices. With ISL Online Remote you can access remote computers to provide technical support to your clients or work from home.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Techinline Limited

FixMe.IT

Composite Score
6.7 /10
CX Score
6.7 /10

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-efficient, yet delivers a wide range of features that allow you to handle even the most complex support issues. This remote desktop solution enables instant, secure, and trouble-free connections between remote computers anywhere in the world.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features
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