IT Service Management - Midmarket (ITSM) Tools

Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver.

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Alemba offers an intuitive, ITIL-aligned ITSM solution to help your business streamline its service management processes and enhance service delivery. Alemba Service Manager is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration.

Marval MSM is an IT service management (ITSM) software solution that provides the ability to manage people, processes and technology more effectively. It also helps in the adoption of good practice and ITSM standards in order to maximise organisational efficiency and effectiveness and to ensure at all times internal and external customer satisfication.

Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes, on-premises or in the cloud, with a scalable solution that grows with your needs. With everything you need to plan, operate and control your IT, our range of mix-and-match modules and artificial intelligence (AI) applications enable you to get everything you need, and nothing you don’t.

Alloy Navigator keeps you financially and contractually sound with a strong set of depreciation and auditing tools. Our loan center ensures easy borrowing while consumable stock management is a breeze. Couple that with our flexible, intelligent workflow and you have a complete IT solution.