IT Service Management - Midmarket (ITSM) Tools

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike. The modern platform won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. In addition, HaloITSM can serve as an enterprise service management solution allowing you to extend your workflows beyond IT and experience the benefits throughout the organization.

Discover a complete solution with market-leading technology. With its powerful approach strongly influenced by realistic requirements, it will redefine your expectations. The mature usability will enable you to work productively within minutes. Is this a revolution? We say it's a new standard. Flexible because it is built in a modular way, the DeskCenter Management Suite has a unique usability in all modules. It was developed to guarantee the seamless integration of all modules available. All functions are available from one console with a consistent user interface and structure.

Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.

Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver.

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Alemba offers an intuitive, ITIL-aligned ITSM solution to help your business streamline its service management processes and enhance service delivery. Alemba Service Manager is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration.

Marval MSM is an IT service management (ITSM) software solution that provides the ability to manage people, processes and technology more effectively. It also helps in the adoption of good practice and ITSM standards in order to maximise organisational efficiency and effectiveness and to ensure at all times internal and external customer satisfication.

Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes, on-premises or in the cloud, with a scalable solution that grows with your needs. With everything you need to plan, operate and control your IT, our range of mix-and-match modules and artificial intelligence (AI) applications enable you to get everything you need, and nothing you don’t.

Alloy Navigator keeps you financially and contractually sound with a strong set of depreciation and auditing tools. Our loan center ensures easy borrowing while consumable stock management is a breeze. Couple that with our flexible, intelligent workflow and you have a complete IT solution.