Software Category

IT Service Management

Software Reviews covers 25 products in the IT Service Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our IT Service Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review

Software Category

IT Service Management

Software Reviews covers 25 products in the IT Service Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our IT Service Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review
Unlock

This content is not available with your current subscription.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to learn more about gaining access to Premium SoftwareReviews.

Contact Your Representative
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)
Category Features
  • Business Application Integration
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration with IT Tools
  • |
  • Multi-Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.

Quad web

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products
Explore Report

TeamDynamix

TeamDynamix ITSM

TeamDynamix cloud-based project, portfolio, and resource management software is the right fit for higher education. Additionally, TeamDynamix seamlessly integrates full IT Service Management capabilities and offers solid platform capabilities including a "brand-able" self-service portal as well as asset and configuration management. This joint PPM and ITSM platform allows IT to become a strategic "hub" for all work and service management solutions in higher education institutions.

8.5

Composite Score

Composite
Score

+93

Emotional Footprint

Emotional
Footprint

89%

Likeliness to Recommend

Likeliness
to Recommend

36Reviews

Spiceworks

Spiceworks IT Help Desk

Whether you're working solo in your IT shop or running a national services business, Spiceworks simplifies all the tasks of your typical IT workday. IT Help desk helps you understand and change team behavior and articulate your value to the business as well as helps to share with you ideas & hard-won lessons learned.

7.7

Composite Score

Composite
Score

+72

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

16Reviews

ServiceNow

ServiceNow Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

7.3

Composite Score

Composite
Score

+69

Emotional Footprint

Emotional
Footprint

84%

Likeliness to Recommend

Likeliness
to Recommend

18Reviews

BMC

FootPrints

BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users

--

Composite Score

Composite
Score

+14

Emotional Footprint

Emotional
Footprint

56%

Likeliness to Recommend

Likeliness
to Recommend

10Reviews

IBM

IBM Cloud

Your organization is only as good as the IT services that support it, and delivering exceptional service is vital to your success. You need the tools that give you visibility, control and automation regardless of where your services run: on-premises, in the cloud or both. IT service management solutions from the IBM Cloud enable you to do just that.

--

Composite Score

Composite
Score

+78

Emotional Footprint

Emotional
Footprint

68%

Likeliness to Recommend

Likeliness
to Recommend

8Reviews

Hewlett-Packard Enterprise

HP IT Service Management

HP has developed a customer-centric ITSM ROI framework and systematic approach to ITSM to help its customers understand, quantify, and communicate the value of ITSM within their own organization. This integrated and systematic approach enables organizations to provide high-quality services while driving positive business outcomes.

--

Composite Score

Composite
Score

+24

Emotional Footprint

Emotional
Footprint

58%

Likeliness to Recommend

Likeliness
to Recommend

8Reviews

Cherwell

Cherwell® Service Management

Cherwell® Service Management is a powerful, flexible IT service management (ITSM) tool that enables IT teams to implement, automate, and modernize service and support processes to meet new and evolving needs—at a fraction of the cost and complexity associated with legacy ITSM tools. The Cherwell platform is exceptionally easy to customize and configure, which means your service desk can be truly "agile." Add new capabilities, integrate easily with third party applications, and extend the benefits of service management to other departments across the organization—in days, not months, and without needing an army of programmers.

--

Composite Score

Composite
Score

+56

Emotional Footprint

Emotional
Footprint

68%

Likeliness to Recommend

Likeliness
to Recommend

5Reviews

ManageEngine

Manage Engine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

--

Composite Score

Composite
Score

+32

Emotional Footprint

Emotional
Footprint

63%

Likeliness to Recommend

Likeliness
to Recommend

3Reviews