Software Category

IT Service Management

Software Reviews covers 32 products in the IT Service Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our IT Service Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review

Software Category

IT Service Management

Software Reviews covers 32 products in the IT Service Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our IT Service Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review
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Category Features
  • Business Application Integration
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration with IT Tools
  • |
  • Multi-Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.


Data is displayed as of most recent Customer Experience Awards date on August 03, 2018.

Itsm customer experience august 3

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products

Sample Report

Emotional Footprint Report

A detailed and unique report across 5 emotional dimensions that capture a powerful indicator of overall user feeling toward the vendor and product.

  • Service Experience
  • Conflict Resolution
  • Negotiation and Contract
  • Strategy and Innovation
  • Product Impact

Omninet

OmniTracker ITSM

Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.

8.4

Composite Score

Composite
Score

+85

Emotional Footprint

Emotional
Footprint

86%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2018
customer-experience-awards-badge2018
77Reviews

Cherwell

Cherwell Service Management

Cherwell® Service Management is a powerful, flexible IT service management (ITSM) tool that enables IT teams to implement, automate, and modernize service and support processes to meet new and evolving needs—at a fraction of the cost and complexity associated with legacy ITSM tools. The Cherwell platform is exceptionally easy to customize and configure, which means your service desk can be truly "agile." Add new capabilities, integrate easily with third party applications, and extend the benefits of service management to other departments across the organization—in days, not months, and without needing an army of programmers.

8.4

Composite Score

Composite
Score

+84

Emotional Footprint

Emotional
Footprint

90%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2018
customer-experience-awards-badge