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Service Management Automation is the first application suite for IT Service and Asset Management leveraging machine learning and integrated with CMDB and Discovery. Built on the ITOM platform and available through AWS marketplace, SMA includes an engaging user experience, extended mobile support, and a multi-tenant console and grid.
Likeliness to Recommend
ServiceWise helps to easily implement ITIL workflow as well as collaboration for coordinating implementation and impact analysis. It also helps to integrate with development teams, and seamlessly integrate asset management.
IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.