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Electronic Medical Records
> Leverage Telehealth During COVID-19
Telehealth solutions are rapidly gaining traction across the healthcare industry. To remain on the cutting edge and keep up with the increase in demand for services as a result of COVID-19, insurance providers should consider adopting telehealth tools.
Key capabilities to consider during COVID-19:
During a time when “flattening the curve” and “social distancing” are of the utmost importance, insurance providers should be prepared to serve customers remotely. More than 70% of emergency room visits by individuals with employer-sponsored insurance are for nonemergency conditions or conditions preventable through outpatient care. (FierceHealthcare). Insurance providers can leverage Telemedicine to triage members and avoid sending people to the emergency room for non-emergency conditions and provide a better customer experience when healthcare institutions across all provider networks are at capacity.
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Healthcare Insurance Industry Reference Architecture
Adapt Your Customer Experience Strategy to Successfully Weather COVID-19
The US Department of Health and Human Services and the Indian Health Service (IHS) have formalized an overarching plan to support improved clinical and nonclinical operations across IHS, Tribal, and Urban healthcare facilities through RPMS EHR and HIT modernization.
Cerner and Amazon Web Services (AWS) are working together to expand access to clinical data battling the COVID-19 pandemic by sharing de-identified patient data with health researchers.
COVID-19 has disrupted critical healthcare projects and implementation plans. Despite the considerable challenges faced by many healthcare organizations MEDITECH has been working with them to shift to virtual EHR implementations.
Grand Lake Health System (GHLS) in St. Mary’s, Ohio, had telehealth on its 2020 application roadmap. When the COVID-19 pandemic hit, GLHS chose Allscripts’ telemedicine solution called FollowMyHealth.