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Conversational AI Software

Conversational AI

What is Conversational AI Software?

Conversational AI software (also known as Virtual Assistants) are interactive applications that help automate customer interaction, request intake and fulfillment, and workflow processing. These (AI)-powered applications simulate human interaction by employing natural language processing for input and feedback via text or voice.

Common Features

  • Artificial Intelligence Engine
  • Leads Generation
  • Learning and Adaptability
  • Natural Language Processing
  • Personalized Service
  • Workflow Processing
  • Intent Extraction
  • Other Integrations
  • Generative AI
  • Retrieval augmented generation
  • Translation

Top Conversational AI Software

2026 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 17
Next Award: Mar 2027

Top Conversational AI Software 2026

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Products below are ineligible for awards due to insufficient recent reviews

Netomi

Netomi

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Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages.

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Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

IntelePeer

IntelePeer

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Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.

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Openstream.ai enables enterprises to engage in meaningful and fluid conversations with their audiences across modalities, channels, and languages with its visionary multimodal, plan-based Conversational AI, Eva (Enterprise Virtual Assistant). The platform is finely tuned by world-class AI experts to orchestrate the latest AI approaches and tools to deliver the best solutions possible for their end-users and business. The company is headquartered in Bridgewater, NJ, and offers its solutions and expertise to visionary enterprises worldwide.

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HCL BigFix AEX is a part of Autonomous Endpoint Management pillar under HCLSoftware AI & Intelligent Operations framework. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests and perpetually refines its responses for enhanced employee experience.​

REMOVE - DEFUNCT - ACQ MICROSOFT -Nuance Communications, Inc.

Nina

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Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text.

Teneo.ai

Teneo

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Teneo is an Enterprise-strength NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills.

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LivePerson is a platform that enables businesses to communicate with their customers through various channels, including messaging, chat, and voice. LivePerson works hard to ensure that our customers around the world can safely and securely use our platform. Create closer connections with your customers and drive meaningful outcomes, all from one place.

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