Software Category

Customer Relationship Management

Software Reviews covers 97 products in the Customer Relationship Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our Customer Relationship Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review

Software Category

Customer Relationship Management

Software Reviews covers 97 products in the Customer Relationship Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our Customer Relationship Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

Write Review
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Category Features
  • Account and Contact Management
  • |
  • Activity and Workflow Management
  • |
  • Analytics and Reporting
  • |
  • Collaboration
  • |
  • Customer Service Management
  • |
  • Lead Management
  • |
  • Marketing Management
  • |
  • Mobile
  • |
  • Quote, Contract, and Proposal
  • |
  • Sales Management
  • |
  • Telephony and Call Center Management

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products

Sample Report

Emotional Footprint Report

A detailed and unique report across 5 emotional dimensions that capture a powerful indicator of overall user feeling toward the vendor and product.

  • Service Experience
  • Conflict Resolution
  • Negotiation and Contract
  • Strategy and Innovation
  • Product Impact

NetSuite

NetSuite CRM

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

8.8

Composite Score

Composite
Score

+97

Emotional Footprint

Emotional
Footprint

85%

Likeliness to Recommend

Likeliness
to Recommend

15Reviews

Pipedrive

Pipedrive CRM

Pipedrive is the weapon of choice for salespeople in scaling companies - the sales CRM pipeline platform that makes selling simple. Pipedrive keeps things moving, stops tasks falling through the cracks and kills the tedium of admin. Founded by seasoned sales professionals in 2010 and trusted by over 70,000 customers across 170 countries and 100+ industries, Pipedrive is one of the of the fastest growing SaaS companies worldwide. Customers include companies like Teamwork, Postmates, Falcon Social, RE/MAX, Mixcloud and Discovery Channel.

8.7

Composite Score

Composite
Score

+88

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

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91Reviews

Zoho

Zoho CRM

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

8.1

Composite Score

Composite
Score

+86

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

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44Reviews

Oracle E-Business Suite

Oracle E-Business Suite CRM

Oracle's integrated Customer Relationship Management (CRM) solution is a set of applications that give you information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture that streamlines business processes, improves data quality, and allows all your key divisions to draw from the same source of data.

8.1

Composite Score

Composite
Score

+76

Emotional Footprint

Emotional
Footprint

83%

Likeliness to Recommend

Likeliness
to Recommend

19Reviews

Salesforce.com

Salesforce Sales Cloud

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

7.8

Composite Score

Composite
Score

+63

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

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