Ubisend Helps Ombudsman Services Triage Questions With a Chatbot - CIO Tech Note

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

NHS Digital and Ubisend Bring Boring Documents to Life With Chatbots - CIO Tech Note

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

What Is Emotion AI and Why Should You Care? - Data & Business Intelligence Tech Note

Recently I attended the inaugural Emotion AI conference, organized by Seth Grimes, a leading analyst and business consultant in the areas of natural language processing, text analytics, sentiment analysis, and their business applications. So, what is emotion AI, why is it relevant, and what do...

Digital Experience Platforms: How Compelling Is Your Online Presence? - CIO Tech Note

A keystone application for powering next-generation web experiences is the digital experience platform (or DXP).

DRYiCE: RunBook Automation That Could Possibly Change the World - Applications Tech Note

The growth of AI and workflow automation is crucial to the success of any digital transformation strategy. Learn how DRYiCE's iAutomate can help provide "zero-touch" automation.

Five9 Outlines Voice Technologies Roadmap at CX Summit 2021 - Infrastructure & Operations Tech Note

Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.

Amazon Is Offering Its Cashierless Store Technology to Other Retailers - Data & Business Intelligence Tech Note

Amazon is offering its cashierless store technology to other retailers. The technology known as “Just Walk Out” eliminates checkout lines, offering an “effortless” shopping experience and shifting store associates to “more valuable activities”.

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