policies
MyPolicies
A web-based solution to create, distribute and manage corporate policies, procedures and forms.
Features & Benefits:
- Centralize policies and make them easy to find for managers and employees
- Quickly produce needed, reliable documentation in the event of an audit
- Eliminate manual distribution and automatically assign policies for digital sign offs
- Keep policies up to date with automated policy review notifications
Document and Maintain Your Disaster Recovery Plan
Blueprint: Infrastructure & Operations
The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
Case Study: Practical, Right-Sized DRP
Case Study: Infrastructure & Operations
Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.
Portfolio Management SOP for Retail Company
Case Study: Applications
Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that looked at the overall portfolio that took both strategic and operational projects into account.
Project Management IT budget Education strategic initiatives portfolio management IT resources IT Operations portfolio process. large strategic issues operational initiatives overall portfolio operational projects growth time organization process account.
Service Desk SOP for an Energy Company
Case Study: Infrastructure & Operations
With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create a formal document to move forward with.
Service management service desk technician energy company service desk roles ticket triage ticket system ticket management. new service desk tool service desk processes following week formal document organization requirements.
Requirements Gathering Case Study of a Large State Agency
Case Study: Applications
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering. The agency needed a practical approach to setting priorities, standardizing their processes, and...
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering.
Risk Management Case Study of a Regional Grocery Chain
Case Study: CIO
A 20-person IT department in a mid-sized regional grocery retailer received a mandate from its Board of Directors to reapproach and increase its risk management activities. Using Info-Tech's workshop and featured IT Risk Profile Tool, the grocery retailer was able to identify key areas of risk...
IT Strategy Case Study of a Non-Profit Healthcare Provider
Case Study: CIO
A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A highly volatile political, social, and economic environment has forced the organization to rapidly adjust to new regulations,...
Service Desk SOP for a Public Sector Organization
Case Study: Infrastructure & Operations
Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively.
Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively..
Data Architecture Case Study of a Large Hospital
Case Study: Data & Business Intelligence
A large hospital with a rich and time-honored history was well-known for its innovation and academic research activities. IT needed to ensure that its data architecture could support both the hospital's day-to-day patient care and ongoing research mandates. The hospital recruited Info-Tech to...
IT Strategy Case Study of a Midwestern Community College
Case Study: CIO
The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it served. Many business-critical issues were not being sufficiently addressed due to poor incident response, lack of service level...
Risk Management Case Study of a Small University
Case Study: CIO
A small university in the American mid-west needed to introduce its IT stakeholders to key risk concepts as part of a new, broader IT governance mission. By gaining a realistic and shared understanding of what risk really means, the IT department was able to build its internal brand as risk...
Right-Sizing DRP Case Study of a State Government Agency
Case Study: Infrastructure & Operations
Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start.
Right-Sizing DRP Case Study of a State Government Agency. inf. case-study. Infrastructure & Operations. RPO RTO business continuity planning Downtime mission critical gap analysis business impact analysis. competing priorities actionable DRP complexity environment organization. Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start.. Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start..
IT Strategy Case Study of a Mid-Sized Municipal Government
Case Study: CIO
The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the majority of the time.
Return-to-the-Workplace Playbook
Blueprint: McLean & Company
As vaccines roll out and countries pass the peak of the pandemic, organizations are anxious to determine when and how to bring employees back to the workplace.
Case Study: Return-to-the-Workplace Playbook
Case Study: McLean & Company
Refer to this case study for an example of a return-to-the-workplace plan.
Risk Management Case Study of a Global Chemical Manufacturing Firm
Case Study: CIO
An Asian-headquartered chemical manufacturing organization with an 80-year history and facilities in over 20 countries wants to assess IT risks for its operations in the Americas. The company's American IT team participated in an Info-Tech workshop with the specific goals of becoming more...
Service Desk Case Study of Olmsted Medical Center
Case Study: Infrastructure & Operations
Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group delivered a five-day Service Desk Optimization workshop to design an optimum structure for the target state service desk,...
Portfolio Management Case Study for Mid-Sized Education Organization
Case Study: Applications
A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between their resources and outputs.
Project Management IT budget Education strategic initiatives portfolio management IT resources IT Operations portfolio process. leading University Research Institution consistent record flat budgets foreseeable future new approach demand imbalance transition growth supply resources outputs issues.
Portfolio Management Case Study of a Large Museum
Case Study: Applications
The Board of Directors and Chief Curator at a well-respected museum on the US east coast saw the need for IT to develop better Project oversight. As each new museum exhibit involved some IT capability, IT had to better manage its resources to supply both new (even last-minute) functionality as...
Vendor Management Case Study of a Mid-Sized Electric Utility
Case Study: Vendor Management
A 13-person IT department in a small, regional, non-profit electric generation and transportation utility located in the eastern US managed over 50 vendors. While no major problems existed, the small team's reliance on vendor support to deliver IT services demanded better vendor management...
Portfolio Management Case Study of Mid-Sized Credit Union
Case Study: Applications
The IT spending of a medium-sized credit union with 20 IT staff was inversely proportional to the strategic priorities of the company at large. Aligning spending with strategic goals, and getting the right IT skills and change and project management processes to deliver on alignment, was...
IT Strategy Case Study of a Mid-Sized Health Care Organization
Case Study: CIO
Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new course in order to successfully support the organization.
IT projects Business/IT alignment IT budget prioritization gap analysis IT resources business goals implementation plan stakeholder buy-in. complex healthcare market future growth new course Performance ability order organization.
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