data governance
Document and Maintain Your Disaster Recovery Plan
Blueprint: Infrastructure & Operations
The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
Case Study: Practical, Right-Sized DRP
Case Study: Infrastructure & Operations
Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.
Data Architecture Case Study of a Large Hospital
Case Study: Data & Business Intelligence
A large hospital with a rich and time-honored history was well-known for its innovation and academic research activities. IT needed to ensure that its data architecture could support both the hospital's day-to-day patient care and ongoing research mandates. The hospital recruited Info-Tech to...
Summary & Success Received tools and a practical process for conducting a data audit. Created and refined a target state data architecture, including actions required to realize the goal.
Requirements Gathering Case Study of a Large State Agency
Case Study: Applications
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering. The agency needed a practical approach to setting priorities, standardizing their processes, and...
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering.
IT Strategy Case Study of a Mid-Sized Municipal Government
Case Study: CIO
The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the majority of the time.
Data Architecture Case Study of Olmsted Medical Center
Case Study: Data & Business Intelligence
Olmsted Medical Center provides healthcare to communities in southern Minnesota via a centralized hospital and 13 clinical locations. Olmsted has recently implemented an Electronic Health Record, and wants to combine clinical and ambulatory data to give a single view of patient information.
Olmsted has recently implemented an Electronic Health Record, and wants to combine clinical and ambulatory data to give a single view of patient information.
Risk Management Case Study of a Small University
Case Study: CIO
A small university in the American mid-west needed to introduce its IT stakeholders to key risk concepts as part of a new, broader IT governance mission. By gaining a realistic and shared understanding of what risk really means, the IT department was able to build its internal brand as risk...
Incorporated the governance of Risk Management into the University’s IT governance structure to establish momentum, facilitate communication, and codify structure. Provided an action plan outlining quick wins as well as short, medium, and long-term steps. .
IT Strategy Case Study of a Midwestern Community College
Case Study: CIO
The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it served. Many business-critical issues were not being sufficiently addressed due to poor incident response, lack of service level...
Risk Management Case Study of a Regional Grocery Chain
Case Study: CIO
A 20-person IT department in a mid-sized regional grocery retailer received a mandate from its Board of Directors to reapproach and increase its risk management activities. Using Info-Tech's workshop and featured IT Risk Profile Tool, the grocery retailer was able to identify key areas of risk...
Using Info-Tech’s workshop and featured IT Risk Profile Tool, the grocery retailer was able to identify key areas of risk – Security & Compliance, and IT Governance & Operations – and develop a detailed plan to tackle risk mitigation.
HRIS Selection Case Study for a Large Property Management Firm
Case Study: Applications
Over the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information management function was highly fragmented, consisting of a combination of manual and automated processes feeding five...
Service Desk Case Study of Olmsted Medical Center
Case Study: Infrastructure & Operations
Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group delivered a five-day Service Desk Optimization workshop to design an optimum structure for the target state service desk,...
Summary & Success Defined roles and responsibilities for service desk staff and leadership, which included an interim staffing model that deployed technical resources in a part-time rotation. Customized a severity model using the ITIL concepts of Impact and Urgency. Defined metrics for five stakeholder groups.
Portfolio Management Case Study of a Large Museum
Case Study: Applications
The Board of Directors and Chief Curator at a well-respected museum on the US east coast saw the need for IT to develop better Project oversight. As each new museum exhibit involved some IT capability, IT had to better manage its resources to supply both new (even last-minute) functionality as...
Right-Sizing DRP Case Study of a State Government Agency
Case Study: Infrastructure & Operations
Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start.
Right-Sizing DRP Case Study of a State Government Agency. inf. case-study. Infrastructure & Operations. RPO RTO business continuity planning Downtime mission critical gap analysis business impact analysis. competing priorities actionable DRP complexity environment organization. Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start.. Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start..
IT Strategy Case Study of a Non-Profit Healthcare Provider
Case Study: CIO
A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A highly volatile political, social, and economic environment has forced the organization to rapidly adjust to new regulations,...
Vendor Management Case Study of a Mid-Sized Electric Utility
Case Study: Vendor Management
A 13-person IT department in a small, regional, non-profit electric generation and transportation utility located in the eastern US managed over 50 vendors. While no major problems existed, the small team's reliance on vendor support to deliver IT services demanded better vendor management...
IT Strategy Case Study of a Large Manufacturing Company
Case Study: CIO
Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative strategy.
IT projects IT budget prioritization gap analysis business-IT alignment IT resources business goals implementation plan stakeholder buy-in. business complexity organic growth innovative strategy Increasing acquisitions people projects resources Company.
Integrate Consumer Applications into IT
Blueprint:
The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Protect the organizational assets while enabling end-user productivity.
Case Study: HHS
Case Study: Applications
The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton Health Sciences built an application ecosystem that mitigates the risk of these applications while enabling end users to work...
IT Strategy Case Study of a Mid-Sized Health Care Organization
Case Study: CIO
Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new course in order to successfully support the organization.
IT projects Business/IT alignment IT budget prioritization gap analysis IT resources business goals implementation plan stakeholder buy-in. complex healthcare market future growth new course Performance ability order organization.
Portfolio Management Case Study of Mid-Sized Credit Union
Case Study: Applications
The IT spending of a medium-sized credit union with 20 IT staff was inversely proportional to the strategic priorities of the company at large. Aligning spending with strategic goals, and getting the right IT skills and change and project management processes to deliver on alignment, was...
Portfolio Management Case Study for Mid-Sized Education Organization
Case Study: Applications
A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between their resources and outputs.
Project Management IT budget Education strategic initiatives portfolio management IT resources IT Operations portfolio process. leading University Research Institution consistent record flat budgets foreseeable future new approach demand imbalance transition growth supply resources outputs issues.
Vendor Management Case Study of a Regional Grocery Chain
Case Study: Vendor Management
A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain situations. To solve the problem, they targeted a moderate-to-high level of maturity to gain effectiveness while limiting...
Filter by Content Type
- All Results
- Note (199)
- Blueprint (127)
- Software Reviews (109)
- Tech Note (26)
- Templates And Policies (24)
- Live Webinar (23)
- Video (16)
- Diagnostic (14)
- Tool (12)
- Academy Course (7)
- In The News (3)
- Job Description (2)
- Knowledge Base (2)
- Case Study (1)
- Press Release (1)
- Site Page (1)
- Workshop (1)
Featured Content
IT Service Management
IT Service Management software supports the processes carried out by an IT departmen...
Business Intelligence & Analytics (BI)
Business Intelligence (BI) software provides the tools to transform data into action...
Develop an Exponential IT Roadmap
Evolve IT to harness unprecedented opportunities in the era of exponential technolog...