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As mobility requirements continue to grow, network managers should step back and identify the wireless support requirements that their business units will require. A good way to start is to break wireless support requirements down into several components and then explore ways to provide them.

This research note discusses the following areas:

  • User education and training requirements.
  • Cellular and wireless LAN support differences.
  • How to identify the network organization's changing support role.

User mobility needs continue to drive enterprise demand for various types of wireless devices and cellular services. However, network groups must be prepared to meet shifting wireless support requirements to avert business unit service problems.

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