When Good Outsourcing Goes Bad: A Network Outsourcing Case Study


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Numerous financial models indicate the positive value of network outsourcing. However, many models fail to consider critical business requirements, changing business models, and the impact of unexpected outsourcing delays. Network outsourcing is a bit problematic because it is dynamic in nature and must continuously deliver high levels of elasticity, reliability, and resiliency. This case study, based on Company X's experience, discusses the following points.

  • First, a brief description of Company X's network infrastructure.
  • Next, five major problem areas that impacted the outsourcing arrangement.
  • Finally, a look at the problem resolution actions taken by Company X.

Although network outsourcing can exhibit paper benefits, this case study reviews a mid-sized company's actual experience one year later.

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Search Code: 9463
Published: October 29, 2007
Last Revised: October 29, 2007

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