User Experience ROI for Employee-Facing Apps: Spend a Buck, Save Two


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User experience engineering (UXE) typically accomplishes an ROI of at least two dollars for every one invested in an employee-facing Web site or application, in the following areas:

  • Enhancing employee productivity.
  • Reducing training and support costs.
  • Reducing development and maintenance costs.

Understand the business case, read examples, and learn how to do several UXE ROI calculations by reading this research note.

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