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Since so much work in the modern small enterprise is computer mediated, employee-facing Web sites and applications have a huge influence on employee productivity. By investing in user experience engineering (UXE) for an employee-facing application or intranet site, small enterprises can expect to see a return in several of the following ways:
- Enhancing employee productivity.
- Reducing training costs.
- Reducing support costs.
Evaluate the approaches listed above with this ROI calculator and determine if they will yield adequate returns on a UXE investment.
This downloadable tool is associated with the research note, “Employee-Facing User Experience: What's the ROI?”
To evaluate the business case for customer-facing applications, use the ITA Premium Small Enterprise tool, "User Experience ROI Calculator for Customer-Facing Apps."