User Experience Engineering: Cost Effective User Satisfaction


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User experience engineering (UXE) is a structured research, design, and evaluation process with the goal of improving the usefulness and usability of an application or Web site.

The UXE lifecycle includes the following five iterative phases:

  • Business objectives for UXE.
  • User research.
  • UXE requirement analysis.
  • UXE design.
  • UXE evaluation.

By stimulating e-commerce sales, increasing user productivity, decreasing development and support costs, and reducing deployment risk, UXE typically accomplishes an ROI of least two dollars for every one invested. This significant ROI makes user experience engineering a valuable part of any development strategy.

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