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Quality is one of the most vague and poorly executed standards within organizations. However, failure to take quality initiatives seriously means risking significant loss in revenue as well as irreparable damage to brand image and reputation, customer satisfaction, loyalty and market share. This note includes:

  • A definition of quality in software development
  • The key components of quality
  • Ways to develop a framework for quality
  • An explanation of the cost of quality
  • How to financially justify quality

To truly determine the cost of quality for an organization, it is important to evaluate the risks, and the potential costs of non-conformance. IT leaders must look at the cost of poor quality to quantify the benefits of quality initiatives for software projects.

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