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Comprehensive IP Telephony (IPT) end-user training is critical to the overall success of IPT projects, helping to ensure that anticipated operational benefits of the technology are realized. Users that are unprepared to use a new telephone system and applications will have trouble leveraging new features. As a result of inadequate training, the enterprise may not only miss out on early benefits, but also have more dissatisfied users on its hands. This research note discusses:

  • The benefits of formal IPT end-user training.
  • Potential consequences of insufficiently training users.
  • Proven and effective training tactics.

Small enterprises planning an IPT deployment must take a formal approach to end-user training and ensure that the appropriate training resources will be available as new users join the organization.

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Search Code: 9341
Published: August 15, 2007
Last Revised: August 15, 2007

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