RETIRED CONTENTPlease note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.
Comprehensive IP Telephony (IPT) end-user training is critical to the overall success of IPT projects, helping to ensure that anticipated operational benefits of the technology are realized. Users that are unprepared to use a new telephone system and applications will have trouble leveraging new features. As a result of inadequate training, the enterprise may not only miss out on early benefits, but also have more dissatisfied users on its hands. This research note discusses:
- The benefits of formal IPT end-user training.
- Potential consequences of insufficiently training users.
- Proven and effective training tactics.
Small enterprises planning an IPT deployment must take a formal approach to end-user training and ensure that the appropriate training resources will be available as new users join the organization.